Job Ref: 215692202

Date: 2022-01-31 13:29:20

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Overview
Pertemps Recruitment on behalf of Buckinghamshire Council has an exciting opportunity for an Administrator to join the Taxi Licensing team in their The Gateway Aylesbury office (HP19 area). Working alongside the Team you will act as the first point of contact for customers of Buckinghamshire Council's licensing services, helping to ensure that high standards of service are delivered to our customers. You will provide advice and guidance to customers in person and via telephone and email, responding to queries, processing applications and carrying out licensing administration and carrying out face to face appointments.

About the role
As an administrator you will be responsible for:
Responding to enquiries and complaints received from service users by telephone email and face to face in an appropriate and timely manner, including clarifying decisions and explaining any subsequent steps.
Processing licence applications in accordance with service performance standards and statutory requirements, collating and checking details and entering data accurately into the computer systems.
Preparing and sending routine licensing correspondence including producing licence documentation, physical licence badges and plates.
Dealing with all incoming and outgoing correspondence to the service and carry out other administrative tasks connected with the licensing service
Carrying out face to face appointments with customers including face to face identity verification appointments
Responsible for your own case load of applications, ensuring that the correct documentation is provided and process steps followed prior to issuing licences.This is a temporary position for 3 – 6 months, though there is potential for this to be extended further. The pay rate is £11.34 per hour, and you will be working full time, 37 hours per week.

The Gateway Aylesbury office is conveniently situated in the town centre (HP19 area) with great transport links including a local train station and excellent road connections to the M25, M1, M4 and M40

About you
The ideal candidate will have experience of working in a customer facing administrative role as part of a team. We are looking for a candidate who can maintain positive communication with our customers, whilst working in a busy environment. Being a clear and patient communicator is an asset in this role and we are looking for a candidate with good interpersonal skills. A confident telephone manner is desired. A good understanding of what makes for effective customer service is important for this role, with the confidence to explain our requirements in in a straightforward manner to customers. We are looking for someone who is highly inquisitive and keen to learn more about taxi licensing.
You must be able to commute to and from the office as this is a solely office based role.

About us and our Client
As a flexible employee of Pertemps Recruitment Partnership Ltd, you will be joining a Company that holds the distinction of being one of the largest and most successful independent recruitment agencies in the country. Our pioneering spirit and ability to tap into the uniqueness of each individual's talents has enabled us to open doors for our employees, our clients and our applicants too. Our philosophies and rewards are built very much on mutual trust and respect within the style of a partnership in which we hope you will feel both fulfilled and valued as a person

Buckinghamshire Council are a leading Authority with offices in Aylesbury, Amersham and High Wycombe, whose values represent exactly what they are – Proud, Ambitious, Collaborative and Trustworthy. By joining Buckinghamshire Council, you can expect:
a fair and inclusive culture
the chance to really make a difference to your local community and those around you
health and well-being initiatives including Mental Health First Aiders and mindfulness workshops
ongoing support, and the opportunity to develop and progress in your career
opportunities to take part in fun activities such as fundraising and social eventsOther information
We are looking for someone to start as soon as possible.

Apply now or call or email the team for further information:
(url removed)
(phone number removed)

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible

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