Job Ref: 212491615

Date: 2020-09-24 16:23:44

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Are you an experienced Facilities Management professional with a proven track record in complex service delivery? Do you have excellent stakeholder management skills and a demonstrable experience in delivering Soft Services on a successful P&L contract? We have a great opportunity for you!

We are looking for a highly experienced Soft FM professional to join our team in Stoke Mandeville hospital as a General Manager – Patient Services. You would be heading up the biggest department on one of Sodexo’s Top 20 contracts revenue-wise that has just been retained for further 5 years. This department delivers patient feeding, window cleaning, pest control and domestic services, therefore a solid previous experience in cleaning management and infection control is a must. This department employs over 250 staff that would require strong leadership skills and preferably previous experience dealing with trade unions.

This account sees a lot of projects and large investments and therefore offers excellent development and progression opportunities. The reward package contains a salary up to £56,000, operational bonus and flexible benefits along with Sodexo Employee benefits.

Main Responsibilities
Ensure high levels of customer satisfaction are monitored, measured and managed
Manage efficient and patient focused services including cleaning, ward host service, patient dining assembly and production area
Ensure that all financial and qualitative targets and KPIs are achieved
Efficient financial management of client business within agreed budgets providing financial breakdown and information as required
Deliver budgeted profit and turnover for accounts
Support Business development and retention of existing business
Manage clients proactively, ensuring their expectations are exceeded and effectively communicate all client needs and business opportunities within the division
Responsible for recruitment and management of subordinates, and personal development, reward and recognition, appraisals, health and safety, and communication of shared goals
Ensure the Sodexo Health& Safety policy is adhered to and that all subordinates are aware of the policy and their responsibility for its implementation
Have a flexible approach to managing your business, which may include weekend duty shifts and attendance on site at weekends and/or nights and the responsibility to the company telephone when called
Maintain services that exceed the level of performance required in the contractual quality performance regime
Eliminate the risk of financial penalties
Develop and maintain effective communication with patients, relatives and Trust staff
Adopt a team approach and participate fully with colleagues in the delivery and development of efficient integrated services, irrespective of discipline
Lead and motivate a large diverse workforce leading by example
Ensure the correct use of labour, materials and equipment
Ensure adherence to Trust control of Infection policyThe Ideal CandidateEssential

Substantial business management experience at a senior level
Proven experience of managing a complex service with a diverse workforce in a customer/patient service environment
Proven experience of managing a successful P&L account
Ambition and resilience in management and work ethic
An effective communicator (verbal and written)
Experience of budget management
Proven track record of leading, managing and developing a team
Experience in budget management
Literate in IT
Persuasive and DecisiveDesirable

Hospital experience
The ability to set standards at every level, providing methods of measurement and undertaking such training or remedial action as appropriate where such standards are not achieved
Contract and project management skills
Flexibility in approach and attitudeAbout The CompanyIn the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process

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