Job Ref: 215284745

Date: 2021-11-30 15:54:07

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Automotive Customer Service Advisor

Aylesbury

£23, 000 + Bonus + Overtime OTE £26,000

Permanent position, 9% Pension and industry leading remuneration package, retail and store discounts, Bonus and progression.

Clear Automotive is a specialist recruitment consultancy in the Accident Repair, Bodyshop and Automotive sector, partnering with organisations across the UK, to fulfil their staffing requirements, whilst representing Automotive professionals to secure permanent careers.

We currently have a Customer Service position available, based within the Accident repair centre site, for a leading Automotive Insurer and repairer, on a permanent basis.

Automotive Customer Service Advisor / Bodyshop Administrator – We are working in partnership with a leading Accident Repair Group, for a Bodyshop Customer Service Advisor. The Customer Services Advisor is a pivotal role in the team.

You will be the first point of customer contact for Accident Repair Centre, liaising with the customer and the respective Claims

As a Bodyshop Automotive Customer Service Advisor your role will include:

As a Customer Service Advisor, we want you to bring your previous experience, skills and knowledge to the team. You'll need to demonstrate your experience in dealing with our customers as you will be the first point of customer contact for repair customers, liaising with our customers and the respective claims and internal functions as appropriate to our own high standards.as well as working to tight deadlines to meet our customer's needs. If you love to stay busy this role is really for you.
The delivery of high levels of customer contact and communications throughout the vehicle repair process.
Constant delivery of Service Level Agreements, ensuring customers are contacted regarding repairs and non-related damage.
Understanding and previous working knowledge of working in both an automotive bodyshop and customer service environment
Identifying, owning and managing the risks involved in running our business appropriate to role,
Achieving, maintaining and embedding all "best practice" and "lean activities" as dictated by business strategy.
Accountability for individual performance and contributing to site performance.
Delivering Excellent Customer service to everyone
Ensuring all administration related to the role is completed to a really high standard

Experience Required: Automotive Bodyshop Customer Service Advisor

You will have an accident repair / Bodyshop or automotive Customer service background
You will be excellent on the telephone
You will be able to deal with customers, insurance providers and internal workshop staff effectively
You may come from a Service Advisor or similar background

In return you will be offered:

Monthly bonuses.
Pension or salary increase at 9% (or lower if you wish to spread the 9% across other benefits)
Income protection
Life assurance
Private medical cover
50% of productsIf you are an experienced Automotive CSA and you are interested in applying for this role then please contact Rochelle at Clear Automotive on (phone number removed)

We are also recruit candidates with the following skill sets: Panel Beater, Panel Technician, Bodyshop MET, Bodyshop Mechanic, strip fitters, trimmers, Inspectors Vehicle Painter, Vehicle Paint Sprayer, Vehicle Prepper, Paint Prepper, Bodyshop Technicians, PDR, Paintless dent removal technicians, Accident repair, Vehicle body repair, coach builder, Vehicle Polisher, Vehicle Prepper, SMART repairer, Vehicle Inspector, VDA, Vehicle Damage Assessor, Bodyshop Estimator, Vehicle Technician, Workshop Controller, Bodyshop Controller, SMART Repairer and Bodyshop Managers.

Clear Automotive Recruitment Solutions is a leading Motor trade recruitment specialist covering all areas of the UK. We cater for both permanent and contract positions, so please contact one of our consultants to discuss how we can help you with your next career move in confidence

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