Job Ref: 214095398

Date: 2021-06-30 17:25:09

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Retail & Cafe Manager (Part-Time)
Amersham Hospital, Amersham
£9.68 per hour
16 hours per week (Monday – Friday)
 
Royal Voluntary Service hospital cafés, shops and trolleys are part of the fabric of the NHS and a real asset in their own right.
 
We are different from commercial operators, and rightly so. Our employee and volunteer teams offer comfort, reassurance and a friendly ear to patients and visitors and act as a valuable link with helpful community services.
 
Our shops and cafés are staffed by volunteers and employees and provide an outstanding range of healthy food choices.
 
Our customers love the fact that the money they spend with us pays for volunteer action in hospitals and the community.
 
Would you like to make a positive difference to people’s lives?
 
We are looking for talented, passionate people with the right skills and experience to work with us to deliver our mission – to keep people happy, healthy and connected in our communities and hospitals.
 
What you’ll be doing
 
As a Retail & Café Manager, you will lead a passionate team of staff and volunteers who work hard to deliver outstanding customer service to staff, visitors and patients at the Amersham Hospital. In this busy role, you will be responsible for:
 
– Motivating and managing a team of staff and volunteers to deliver exceptional customer service
– Managing performance, development and training, creating fair rotas and recruiting as necessary
– Managing finances to include reporting on costs/profit and loss budgets and sales
– Overseeing stock ordering, deliveries and controls
– Developing and maintaining excellent working relationships with health trusts, suppliers and other key local contacts
– Managing the store to a high standard, ensuring compliance with all necessary checks
– Managing promotions and Royal Voluntary Service merchandise
– Creating a positive working environment and ensuring the site is clean, attractive and welcoming
– Supporting and promoting a variety of fundraising activities
 
What you will need
 
To be considered as a Retail & Café Manager, you will need proven experience of working in a retail or customer-facing role and a strong passion for delivering quality customer service. You must have excellent communication skills and be able to communicate with a variety of people in a friendly and professional manner.
 
You will lead by example and maintain the harmony of the team of employees and volunteers, have a ‘can-do’ attitude and be confident in maximising sales opportunities.
 
Experience of using EPOS systems would be desirable, as would experience of general administrative processes and the ability to use standard IT Microsoft and internet systems to a basic level.
 
Applicants should be aware that the post will only be offered to successful candidates subject to pre-employment checks. This may include a criminal records check.
 
Why work for Royal Voluntary Service
 
We’re proud to be in the top 25 not-for-profit organisations to work for in the UK, based on ratings from Indeed. As a valued employee at Royal Voluntary Service:
 
– We will train and support you in your role
– We offer an employee assistance helpline
– We are happy to talk about flexible working
– We offer a great pension scheme
– You will receive 25 days’ annual leave (pro rata) plus paid statutory Bank Holidays
 
How to apply
 
To apply for the position of Retail & Café Manager, please apply via the button shown.
 
The closing date for applications is the 16th July 2021 with interviews scheduled for the 29th July 2021. We reserve the right to close this vacancy early should sufficient applications be received.
 
Here at Royal Voluntary Service, we're committed to equality, diversity and inclusion. We want to be a charity that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective.
 
This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
 
Other organisations may call this role Retail Manager, Retail Supervisor, Shop Manager, Store Manager, Café Manager, Catering Manager, Retail Team Leader, Shop Supervisor, or Store Supervisor

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