Job Ref: 213086469

Date: 2021-01-27 12:53:00

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An exciting opportunity has become available within the Service Department for an experienced Parts Service and Hire Advisor with the focus on the After-Sales Care Service that is provided to customers and will involve working closely and communicating with colleagues in the Service Team and other key areas of the business.
The main purpose of the role is to plan, control and order in parts to ensure Field Service and Workshop Engineers are supplied with parts required to complete jobs in a timely manner, supply customer with parts orders for over the counter sales and to assist in all other areas of the Service Department such as hire, transport and Field Service & Workshop.

ROLE:
Assist in the efficient and effective management of the parts department.
Deal with enquiries and telephone calls as required including receiving, recording incoming customer service calls and parts orders.
Develop and manage all aspects of internet and over counter sales, including sourcing parts at the most advantageous pricing.
Assist in planning & distributing service repairs to our own engineers & sub-contractors
Process all parts orders and queries as requested by the back-office Team Manager and Service Manager, provide parts support for customers.
Provide full back up and support for Service/Sales department in supplying prices and availability, guaranteeing a prompt turnaround for estimates
Load all parts movements, vendor parts purchases onto Company IT system.
Raise third party & sub-contractor purchase order numbers, booking in vendor parts and allocating them to jobs.
Ensure all vendor invoices are checked off against parts deliveries, allowing payment to take place to all our preferred suppliers.
Deal with all Parts Department queries (in relation to purchase orders) and receipting and chasing credit notes for parts warranty or faulty parts.
Ensure parts and all service correspondence, including chargeable and non-chargeable job sheets are processed and filed.
Assist in parts technical enquires, with help from technical members of the team to ensure the correct parts are procured.
Prepare inventory shipping and receiving records both manually and electronically.
Communicate with vendors to procure parts by telephone and electronic format.
Monitor location stock, min/max stocking levels, fulfil stock-takes when required, keep track of common fast-moving parts allocating to Engineers van stocks where required, enabling the service department to improve on first time fix and meet company KPI’s.
Pack and unpack, distribute parts to customers or Engineers, alternatively stock parts in locations throughout the parts department, establishing new locations when required.
Despatch parts to customers and engineers and return appropriate parts to suppliers when required.
Assist when necessary in all other areas of service administration and provide full support to the team.
Ensure PPE forms are distributed and completed & return on a monthly basis.

Hours: Monday to Friday 8am – 5pm (1 Hour Lunch)

Salary: £22,000 Per Annum (Increased to £23,000 after 6 months probabtion has ended)

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