Job Ref: 213688643

Date: 2021-05-06 10:31:12

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JOB DESCRIPTION

SOFTWARE ASSISTANT ENGINEER

THE ROLE

The IQ Glass Group require an assistant software engineer to provide on site support and trouble shooting for our various established software systems. IQ are a fast-paced company who value hard work and dedication. We are looking for a graduate or similar to take on the role with the view to progress within the company. Successful candidates will have a good understanding of various software systems and a willingness to learn on the job.

The role will be fully supported by our in-house IT manager and external support consultants.

REPORTING TO the IT Manager

THE RESPONSIBILITIES

Processing New Starters

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Create new user accounts on all software platforms including Salesforce, ScheduleIT, Fastfields, Knack, Sage and WAP.

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Record new licences for our software platforms.

Training

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Assist in training for all new starters on our software platforms.

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Update our internal training matrix with any training provided / given.

Software Support

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Solve any ongoing software issues and ensure a good service.

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Troubleshoot adhoc software issues.

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Liaise with external software consultants where required.

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Keep staff up to date with the latest software updates and generally maintain employee’s knowledge of our software systems.

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Provide remote support for our various other office locations.

Processing Leavers

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Remove leavers from all software platforms.

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Update licence lists for our software platforms.

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Ensure we adhere to GDPR regulations for all leavers, minimising the risk of data breaches.

Software Development

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Keep up to date with the latest developments from our software providers.

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Implement useful updates where applicable.

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Create basic ‘how to documents’ for software updates or changes in use.

YOUR DEVELOPMENT

You will be provided with full internal and external support throughout your role at IQ. Successful hires will have support and resources to progress their knowledge in software and progress within the company.

THE DETAILS

Location: Our HQ in Amersham

Hours: Full Time, Monday – Friday, 40 hrs per week.

Salary: TBC depending on experience

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