Job Ref: 213456757

Date: 2021-03-30 13:46:22

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Our client is a global group of life-saving technology companies. Named one of Britain's Most Admired Companies in 2019, they provide innovative solutions to many of the key problems facing the world today.

Their purpose is to grow a safer, cleaner, healthier future for everyone, every day. Their purpose drives every business decision they make and ensures they are working towards it every day. It defines the three broad market areas where they operate:

Safety: protecting life as populations grow and urbanise, and protecting worker safety.

Environment: improving food and water quality, and monitoring air pollution.

Health: meeting rising healthcare demand as growing populations age and lifestyleschange.

Context

Our client is one of the top-performing businesses in the FTSE index, comprising over 40 individual operating companies, operating in over 20 countries, and with a combined total of over 6000 employees worldwide.

Recognizing the importance of creating digital business models to sustain our growth, they are implementing a new group-wide IT strategy intended to facilitate future value creation through the increased adoption of both operational and strategic technology. The scope of the technology initiatives within this strategy span Enterprise and Business Application Architecture; Data and Analytics; Digital and IoT Platforms; and Core IT Infrastructure.

They are in the early stages of devising and launching these initiatives. They now need to build out a team of technology experts, architects, and delivery professionals to define the various solutions across the initiatives and facilitate the successful build and adoption of them.

Depending on the scope and objectives of different initiatives, adoption will occur at various levels within the organization, either at the group level, the OpCo level, or both.

To achieve successful results, they require intelligent, articulate, consultative professionals who fit their culture and can comfortably operate in our client’s autonomous and decentralised model.

Role Summary
The Business Change Lead will report to the Programme Director and is responsible for all aspects of change management across the various technology-driven projects of change.
The scope of digital transformation is extensive and far-reaching, so the Business Change Lead will need to set the Group’s agenda on change in the business processes.
Roles and responsibilities, and solution technologies are adopted by all affected parts of the organisation. The successful candidate will be able to clearly prioritise, define and deliver the change strategies for the different programmes, whilst simultaneously interacting with and effectively managing the multiple stakeholders involved at every level.
 
Role Responsibilities
Business Process Change

Working with Programme Manager to ensure the work of the programme, including the scope of each project covers all aspects necessary to deliver operational benefit

Identify key stakeholders and stakeholder groups, defining their goals and expectations, including their level of commitment and ability to influence the change process

Gain detailed knowledge of the business environment, management structure and culture to effect change

Develop the change acceptance strategy to ensure the intended change is implemented successfully

Develop/update a plan capturing the tasks the programme manager is accountable for delivering to achieve the business case

Contribute and review the “to be” business process design to understand organisation and role impacts

Administer change request process, impact assessment and coordinate with the programme manager

Business Readiness

Lead change management activities within a structured process and programme framework

Define the business readiness approach, business readiness scorecard and checklist and tools and conduct business readiness assessments to determine the organisations' readiness for deployment

Track business readiness progress, identify and execute corrective actions as needed to minimise risk

Evaluate resistance to change at all levels (user, process and technology)

Ensure effective, continuous and relevant communication is relayed appropriately to the project and workstream sponsors

Identify, develop and implement leadership interventions including support materials

Lead activities associated with transition management, ensuring BAU activities are maintained during transition and changes are effectively integrated into the business

Determine training and end-user support strategy/training and the end-user support plan

Support training as part of change management e.g. ensuring training is designed and delivered as per the requirements

Preparing the affected business areas for transition to new ways of working

Plan and conduct employee relations discussions as necessary

Ensure solution adoption

Profile Attributes
The role requires strong organisation and assertiveness skills combined with the ability to influence senior managers. Excellent communication and change management skills are required.
Operational Excellence – Previous experience in an Application Specialist / Business Analysis role in a rapidly growing global company. Must be comfortable with working across multiple complex work streams simultaneously.
Entrepreneurial “can-do approach” – Will be determined, creative, and resilient, with a ferocious work ethic. Will be highly resourceful and pragmatic and find a way to get to the right answer. Will be comfortable operating in an entrepreneurial, high-growth investment environment.
Commercial, analytic & strategic – Will have demonstrated previous success in managing internal and external stakeholders and managing relationships with suppliers. Will have superb communication and negotiation skills with a strategic mindset, exceptional clarity of thought and problem-solving capabilities. Will adopt a hands-on approach and be close to the detail, as needed.
Cultural fit – Will be non-political, energetic, hungry, smart, organised, collaborative, transparent, down-to-earth, highly motivated, and entrepreneurial. Have high integrity, passion, accountability, disciplined, detailed, a problem-solver, results-focused and a ‘can-do attitude. Critically, one must be empathic and intuitive with a strong level of people skills and the ability to build strong relationships of trust at every level within the organisation. Must be a pragmatic, low-ego team-player with a high degree of emotional intelligence.
Business and Technical Experience Required● A solid understanding of how people and organisations go through change and the change process● Experience and knowledge of change management/business change principles, methodologies, and tools e.g. business process modelling and re-engineering● Experience in large-scale organisational change efforts● Exceptional communication skills both written and verbal● Excellent active listening skills● Ability to clearly articulate messages to different audiences, at all levels in an organisation● Ability to establish and maintain strong relationships● Ability to influence others and move toward a common vision or goal● Flexible and adaptable; able to work in ambiguous situations● Resilient and tenacious with a propensity to persevere● Forward-looking with a holistic approach● Organised with strengths in planning strategy and tactics● Problem-solving and root cause identification skills● Able to work effectively at all levels in an organisation● Must be a team player and able to work collaboratively with and through others e.g.delivery teams, training, and communications team● Acute business acumen and understanding of organisational issues and challenges● Familiarity with project management approaches, tools, and phases of a project lifecycle● Change management certification desired
 
LocationThe office headquarters are located in Amersham. There will be a mixture of working in theoffice, travelling, and home working.
Cultural GenesThese are the unique cultural and behavioural principles that we require, protect andleverage to effectively optimise our organisational genes and deliver our purpose.Live the purposeBe passionate about making the world safer, cleaner, and healthier. See real problems and create innovative solutions.Embrace the adventureContinually grow and change, as individuals and collectively. Challenge assumptions and see opportunities. Seek insight from all directions and leverage diverse points of view.Be an entrepreneurBe an owner, risk-taker, visionary. Transform bold ambitions into reality. Be agile and responsive in the face of constant change. Be successful through and with others.
Say Yes, and…Be comfortable with paradox. Choose Yes, and… to seemingly conflicting priorities. Build for tomorrow and deliver today. Have stability and constantly evolve. Enjoy autonomy and eagerly collaborate.Just be a good personPlay to win, but not at the expense of others. Operate with impeccable ethics, transparency and integrity in all that you do.
DiversityOur client is an equal opportunity employer and achieving diversity is a priority for them. They actively seek to balance gender and ethnicity in their workforce

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