Job Ref: 216000768

Date: 2022-03-09 12:51:00

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Site Supervisor, Milton Keynes (SPS2676)

Sector:Retail

Location based:Milton Keynes

Reports to:Client Services Manager

Pay:Dependent on experience

Hours:40 hours per week

Ref:SPS2676

Closing Date:18th March 2022

Applicants:Internal & External

JOB PURPOSE:

To supervise and monitor the work of the Mailroom team, providing hands on support to the team and the Client Services Manager. The Supervisor will be able to cover for and assist all members of the mailroom team as and when necessary, and will have direct line management responsibility for the mailroom team.

DUTIES AND RESPONSIBILITIES:

* The post holder will be professional at all times when dealing with clients and proactively represent Swiss Post Solutions (SPS) on site promoting Excellent Customer Service.

* Daily supervision of all mail room functions, ensuring that all agreed service levels and service standards are met and complied with.

* Daily supervision and administration of staff, including work allocation, monitoring of performance, absence and time keeping along with coaching and local discipline.

* Preparation of the staff roster system to ensure a fully flexible and effective staffing approach is maintained during all working periods, ensuring that all staff receive reasonable notice of shift schedules and amendments where possible.

* Regular appraisals of staff against clear objectives, leading to indentifying training and development needs.

* Develops staff to provide a flow of capable messengers and supervisors.

* Ensure that all complaints are dealt with in the correct manner and that the line manager is informed immediately should any service complaints be reported.

* Ensure that all mail and courier items are collected and distributed via the correct mailing systems, assisting mailroom staff, as appropriate, in sorting and delivering mail.

* Ensuring that all H&S policies and regulations are adhered to.

* Preparation and accurate completion of all mail services paperwork for inclusion within the monthly site report.

* Ensure that any other reasonable tasks or requests are fulfilled to the appropriate service standards required as and when they arise.

* Supervisors may be expected to undertake any other duties commensurate with the activities listed above.

PERSON SPECIFICATION:

The ideal candidate will display knowledge and experience of the following:

QUALIFICATIONS:

* N/A

Skills/competencies:

* Excellent leadership skills, allowing them to develop a high service culture.

* Excellent written and verbal communication skills.

* The ability to develop and maintain excellent customer relationships.

* Intermediate IT skills – Word Processing, Spreadsheets, Databases, Email and Web.

Previous experience:

* Monitoring, recording and reporting performance targets for the team and individuals.

* Supervising

Personal qualities:

* Team player

N.B. All roles will be expected to undertake manual handling duties within their physical capabilities. It is, therefore, essential that if you have a disability which will limit your ability to undertake this type of work, you alert us at interview to this.

Swiss Post Solutions ensures equal employment opportunity to all employees and applicants without regard to race, colour, religion, gender, sexual orientation, national origin, ethnic background, age, marital status, physical or mental disabilities, or any other characteristic protected by law. Our policy extends all phases of the employment process, including recruitment, selection, transfer, training, restructuring, promotion, and compensation

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