Job Ref: 215998648

Date: 2022-03-09 11:00:32

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Join our community.

At Santander we're driven by our purpose – to help people and businesses prosper. We help our customers at the moments that matter most and champion businesses to help them to grow sustainably. That's why we're building a community to be a digital bank with a human touch and deliver an outstanding customer experience living our values of Simple, Personal and Fair.

Our Marketing Automation and Decisioning Platform is at the heart of our Digital Transformation. PEGA is used to arbitrate and decide what conversation to have or what communication to send to our customers across all different touch points.

The difference you will make.

Defining decision architecture, solutions, and designs for PEGA Decisioning and PEGA Marketing

Managing, developing, improving proposition builds, using innovative and proactive thinking to gain competitive advantage for the Bank

Providing analytical support and business reporting to the team, ensuring the ongoing improvement of campaign activity

Making recommendations to increase capability, improve levels of automation, increase robustness of controls, and gain process efficiency

Managing and developing relationships with key internal stakeholders, allowing them to understand decisioning concepts and the benefits associated

What you will bring.

Advanced technical knowledge of campaign management software (e.g., PEGA/Salesforce)

Ability to improve & automate processes and strive for operational excellence in high volume, multi-channel customer communications environments

It would also be nice for you to have.

A good understanding of CRM and campaign activity, particularly digital marketing

Awareness of Agile culture and ways of working

Experience of identifying and managing risk and controls to ensure the customer is receiving the correct information

Ability to identify opportunities, validate hypothesis, and turn ideas into action

What else you need to know.

Given the recent impact of the Coronavirus outbreak we will be conducting all interviews via telephone or videoconference where possible.

This role is currently Milton Keynes office based/Home based, therefore must be able to attend meetings upon request.

At Santander, we each take personal responsibility for managing risk by embracing the I AM Risk framework – to Identify, Assess, Manage and Report risks, and to continuously build a deeper understanding of the risks we face. It is an important part of our culture at Santander and we will provide you with knowledge to help you manage risks in your role.

#ThePlaceToBeYourself – Everyday Inclusion at Santander

We are committed to making sure all our colleagues feel they belong and are supported to succeed. Our customers come from a wide range of backgrounds, and so do our people, so we welcome applications from across society.

How we'll reward you.

As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs.

Eligible for a discretionary performance-related annual bonus

Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us

30 days' holiday plus bank holidays, which increases to 31 days after 5yrs service, with the option to purchase up to 5 contractual days per year

£6,000 car allowance per year

Company funded individual private medical insurance

Voluntary healthcare benefits at discounted rates such as private medical insurance for your family, dental insurance, healthcare cash plan and health assessments

Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover

Share in Santander's success by investing in our Sharesave and Partnership shares plans

What to do next:-

If this sounds like a role you're interested in, then please apply

Apply Now