Job Ref: 215952102

Date: 2022-03-03 12:02:24

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Job title: Student Recruitment & Support Adviser

Salary: £10.71ph moving to £11.34ph after 12 weeks

Location: Milton Keynes

Hours: Full-time, 37 a week

Start date: Monday 4 April 2022 until 23 September 2022

Our client is a public distance Learning and Research University, and one of the biggest universities in the UK for undergraduate education.

They are looking to recruit customer service professionals for a number of Student Recruitment & Support Advisers roles. This role will be Milton Keynes office based, with hybrid working in the future and the current opening hours are 08:00 – 18:00 Monday to Friday.

What you'll need to do;

The role involves significant telephone work (both inbound and outbound) as well as email, letter, webchat and other mediums as necessary.

You will need to be confident working with complex systems and information as the OU make use of multiple databases to maintain student, company and enquirer details.

You will receive full training for the role from dedicated Trainers who will use high quality materials, followed by regular support, coaching and development from your Team Manager and established team members to build your confidence and knowledge within the role.

For the first seven weeks, this role will be based in the Milton Keynes office so that successful candidates receive full training and support to ensure they are prepared and confident within the role. After this period, it is anticipated that a hybrid working pattern can be adapted where candidates can work from home. This means that candidates should be able to work comfortably from home and their appointed OU office. Therefore, candidates will need to live within a reasonable commute to their OU office. The OU will supply the necessary IT equipment.

We are working to a specific recruitment process for this role and this is as follows: –

Telephone interview by Manpower Consultant
Interview with the Open University Team Managers via TEAMS Video If you feel this role is of interest, please apply and we can forward the full job spec or call (phone number removed) to chat the role through

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