Job Ref: 215940857

Date: 2022-03-02 15:29:08

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We have an exciting opportunity for a Retail Solutions Specialist based in Milton Keynes.

You will be responsible for the delivery of projects and works ensuring device configuration is correct prior to ordering to ensure the customer experience is flawless. You will provide 1st line support to the service and sales teams, as well as providing updates to our UK based customers.

You must be IT competent and have a good software understanding, entry level development would be advantageous and experience with xml editing would be preferred.

Main responsibilities

Co-ordination and accountability of Retail Projects both software and hardware.

• Liaising with our workshops and project coordinators to ensure a trouble free install experience for our customers and service engineers.

• Support the service and sales teams in offer related activities.

• Involvement during the ordering process providing advice to colleagues to ensure equipment is ordered correctly.

• Assisting/providing support in meeting customer and company deadlines.

• Inspection and Setup of devices prior to delivery for install – ensuring correct specification is met as per Technical Analysis.

• Identify where mistakes/errors may have occurred within ordering process (TA).

• Identify and escalate any issue that exposes Service Delivery to risk.

• Providing acceptance test prior to delivery.

• Support in finding hardware and software solutions where modifications are required ensuring sale and clean installation.

• Providing Feedback and reports where needed.

• Keep up to date records of all installs with follow up actions.

• Manage the revision of internal process documentation and update accordingly e.g. ‘how to guides’, induction packs and training materials.

• Provide project administrative support.

• Make recommendations on operational working practices.

• Primarily office based but making site visits if needed to attend project meeting and site surveys ensuring projects and customer requirements are met prior to quoting and ordering.

• Providing First Line Support to Field/Internal staff by phone and remote connection where needed.

• AD-Hoc duties as per request of your line manager.

What are we looking for?

Organising personal time and resources to meet both deadlines and objectives.
Able to accept multiple objectives and prioritise accordingly.
Can take a planned approach whilst being able to incorporate changes.
Monitors own progress effectively. 
Responds proactively to short term a business needs which may impact on normal role performance. 
Shows particular attention to detail.
Drive for Results

Works hard to achieve set targets.
Works hard at a personal level to overcome difficulty in achieving results.
Keen to improve skills, learn from mistakes and accept constructive feedback.
Team worker

Works hard to sustain team performance by encouraging others. 
Actively shares knowledge with the team.
Builds trust through contact, helpfulness, and consistency of behaviour. 
Adheres to company processes, procedures, and accuracy of administration to achieve results for the team.
Takes personal responsibility for activity that will benefit the team.
Confidence and Assertiveness 

Becomes involved in and contributes to team decisions.
Offers suggestions to overcome difficulties. 
Remains calm under challenge, with the ability to explain their position when asked.
Able to assert self positively without disrupting performance.
What is in for you?

• 33 days annual leave 
• Sell option for annual leave
• Auto enrolment pension scheme of 5% matched by employer
• Brand new offices
• Free parking on site with electric charge points
• Extensive training available
• Healthcare cash plan scheme for all employees after successful probation
• Option for private healthcare scheme for employee and family (BIK) after successful probation
• Wellness programmes and Employee Assistance Programme
• Cycle to work scheme
• Team building events
• Life assurance
• Home technology salary sacrifice scheme
• Option to purchase a car scheme
• Save and you learn scheme
• Sick pay
• Discounts on personal wills and estates and also home utility products
• Discounted gym memberships and shopping

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