Job Ref: 215939968

Date: 2022-03-02 14:48:45

Apply Now

This is an exciting opportunity to head up a team of Customer Service Specialists and manage their performance

Duties include:

* Providing excellent customer service in line with departmental standards, procedures and guidelines

* To proactively manage your team on a day to day basis to ensure consistent delivery of a first class service whilst achieving company results

* Managing all assigned team including leadership, recruitment, induction, motivation, retention, appraisals and performance management

* To identify product opportunities

* Increase retention by building strong relationships with patients and have full knowledge of all procedures within the department

* Supporting Patient Services Manager at all times * Understand and uphold all systems within the department * Daily running of allocated team

* Ensuring all team members work to targets as set by you in line with company targets

* To provide reports as required by manager

* Coach and develop all staff

* Completing and assisting with projects

* Management of complaints in an efficient manner to minimise customer dissatisfaction

* Maintain and enhance customer service standards

* Ensure adequate cover on our phones at all times

* Be able to work under own initiative with little supervision

* Always prepared to go the extra mile

* Build professional working relationships with team & all departments and department heads.

The company are looking for an experienced team leader with a background in customer service. They offer a competitive salary along with excellent benefits

Apply Now