Job Ref: 215915198

Date: 2022-02-28 15:06:12

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Our client a global leader in medical aesthetics is looking to recruit a Customer Success Manager.

Based at their UK office in High Wycombe you will engage with all clients and customers, maximising value and creating strategies to grow the client base.

Salary £30,000 – £35,000 depending on experience, 25 days holiday, pension 7% employer contribution with 4% employee contribution, private medical.

Main Responsibilities:

* Develop and manage client portfolios.

* Sustain business growth and profitability by maximising value.

* Analyse customer data to improve customer experience.

* Hold product demonstrations for customers.

* Improve onboarding processes.

* Evaluate and improve tutorials and other communication infrastructure.

* Handle and resolve customer requests and complaints.

* Minimise customer churn.

* Aid in product design and product development.

Requirements:

* Degree, preferability in Communications or Marketing desirable but not essential.

* Highly organised and able to multi-task.

* Self-driven and proactive nature.

* Excellent communication and interpersonal skills.

* Demonstrate leadership qualities.

* High computer literacy and ability to learn new software.

* Knowledge of customer success processes.

* Experience in document creation.

* Patient and active listener.

* Passion for service

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