Job Ref: 215882702

Date: 2022-02-23 12:51:55

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Bookings Administrator
Salary: £19,800 plus bonus between £1,800-£3,600 pa

Location: Stacey Bushes, Milton Keynes

Who are we?

A leading and rapidly expanding group who have benefitted from a string of successive achievements and impressive accolades, including 42 award wins in the last three years alone, a Gold Standard award from Investors in People and Extraordinary status in The Sunday Times 100 Best Company to Work For, for four years running.

They are one of the UK's fastest growing and leading automotive glazing companies, innovation is at the heart of the business whether it be robotic lifting devices, wet weather canopies or new windscreen glues that will set even in damp or freezing conditions.

What will my duties be?

As a Bookings Administrator, you will be responsible for the smooth running of the technicians' day, which will include completing all administrative tasks, liaising with the technicians and customers, making sure the day to day schedule is running as planned. You will be taking calls from customers and booking and rebooking appointments.

Completion of general administration duties to support the Deployment Centre Supervisor, ensuring 100% compliance on all documentation.
Speaking directly to customers and booking/rebooking appointments
Ensure the efficient running of the network scheduling system by manually intervening where required and maintaining effective communication with external customers, Technicians and the Deployment Centre Supervisor.
Liaise closely through clear and timely communication with external customers, technicians and field management.
Assist with controlling and replenishing the consumable stocks

What we're looking for:

A people person
Happy to take inbound calls
Can work under pressure at times
Excellent customer care skills
Adaptable to work in a small team
Proficient IT skills
Able to demonstrate a good level of planning and organising own workload
Ideally previous call handling or admin experience but this is not essential

The Ideal Candidate:

This role would suit someone who is bubbly, friendly and who has a great passion for customer service. The role calls for someone who is a hard worker, a real people person and likes a varied job role.

What is the salary and hours?

Shifted between 8:30am – 5:30pm Monday – Friday, with occasional Saturdays when needed. The role will be working in the office and you will be part of a dynamic and supportive team, working to the same goals. Salary will be £19,800 plus bonus between £1,800-£3,600 pa.

What benefits are there?

We offer 33 days holiday (inc Bank Holidays) with the ability to buy and sell more days. We have a 5% contributary pension scheme, health and wellbeing support, life assurance which is 4x annual salary, and a whole online portal full of individual benefits including retail discounts, memberships, discounted restaurants, cinema tickets and much more

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