Job Ref: 215881265

Date: 2022-02-23 11:16:28

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IT Service Desk Team Leader

Permanent 

Aylesbury base with some agile working

Salary: £37,500 per annum

Good range of company benefits

Full time – 37 hours per week

Are you self-motivated, passionate about helping people and keen to join a dynamic organisation? This may be the perfect position for you!

About Us

The Trust is a ‘not-for-profit’ Registered Provider of affordable housing for nearly 20,000 people living and working in Aylesbury and across Buckinghamshire and beyond. 

we own and are responsible for over 8,500 homes,

Our annual turnover of over £45 million,

We have more than 300 employees,

We aim to make a significant social and economic contribution within the communities where we work.

Our Future

We are a dynamic organisation seeking to provide over 1000 new homes by 2025 while also increasing flexibility with the way we work and reducing our environmental impact and improving our sustainability.

About the Role

This is a fantastic opportunity for an experienced IT Service Desk professional to lead a busy IT Service Desk and its team  Providing 1st and 2nd Tier Support to the business,  including manning the IT Service Desk and resolving issues that come from it, ensuring a good customer experience and meeting service targets.

In this role you will be

managing the IT Support Officers and the IT Service Desk.

ensuring calls to the IT Support desk are managed in a professional way, any issues escalated correctly

providing a good customer experience, ensuring  users are kept informed of what’s happening and that calls are  updated and closed in a timely fashion.

Prioritising and managing team and own  open cases  establishing a good working relationship with customers and other professionals, e.g., software developers

Purchasing, Installing and configuring laptops and phones, and diagnosing and solving hardware or software faults; replacing parts as required and 

Supporting the roll-out of new applications and testing and evaluating new technology as required.

 About You

We’re looking for someone who understands how to connect with people and has a good technical background with ability to explain complex solutions to non-technical people.

If you’re support desk background, and want to be part of a growing IT Team we’d love to hear from you!

You will ideally have skills and attributes that include:

A history of providing support to end users to a high level of user satisfaction

The ability to learn new systems quickly

The ability to organise self and other and prioritise workloads under pressure

Excellent customer service and communication skills and the ability to explain complex issues in easy to understand language

The minimum qualifications required are English and Maths Grade C. Previous experience of working in an IT Service Desk environment and of working with Active Directory and supporting the Microsoft suite of products.

Benefits include

28 days holiday plus Bank Holidays (pro rata for part time)

Discretionary performance related payment

Contributory pension scheme

Flexible working

Health Cash Plan

Workplace Options Employee Assistance Programme

Employee discount scheme

E&D Commitment

We’re inclusive with a strong set of values which express our commitment to becoming a leader in our field, providing quality affordable homes and investing in Aylesbury Vale’s diverse communities. We celebrate innovation and different points of view and want a team that is reflective of the communities we serve. Thus we welcome applicants from BAME backgrounds, and applicants who have status as an individual with a physical or mental disability.  Enthusiasm, willingness to contribute and a real commitment to connect and bring us closer to our customers and communities is essential. We are a Disability Confident Employer.

Closing date: 8th March 2022 – Midday
Interview date: 14th March 2022

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