Job Ref: 215876453

Date: 2022-02-22 16:58:21

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Our client is seeking an Internal Account Manager, you will join a well-established company based in Marlow who provide excellent career progression and personal development.

Salary £21,000 – £26,000 depending on experience, plus 10% bonus.

Hours of work Monday – Friday (8:30am – 5pm / 9am – 5:30 / 9:30am – 6pm) You must be flexible with working hours, during peak times later shifts will be required which you can work from home.

Hybrid working available, 3 days on the office, 2 working from home.

You will be the main contact for a range of accounts, proactively managing them, working to SLAs, investigating, reporting and proposing actions on service.

Responsibilities

* To provide professional and effective services to internal / external customers, to meet customer expectations, particularly in terms of quality and timeliness in line with department standards, procedures and processes.

* Build effective relationships with customers; ensure customers have a good level of understanding and knowledge of products and services.

* Prioritise and manage daily and ad-hoc activities..

* Be involved with complaints / invoice queries, monitor response time, and follow escalation process.

* Work together with other departments within the company to identify any process improvements, and improve standards, efficiency and profitability

* Assist with Forecasting accurately to the business on a daily basis

* Answer and deal with phone calls and emails from all accounts ensuring all enquiries are dealt with in a timely manner

* Continuously have up-to-date knowledge & information to deal with customer queries in a professional and timely

* Pro-actively monitor customer service and inform customers about any service related issues as soon as they arise

* Ensure regular housekeeping of all customer records in CRM

Experience required

* Previous strong account management background

* Excellent communication skills (both verbal and written)

* Good organisational skills with the ability to multitask

* Willingness to make decisions & problem solve

* Able to prioritise workload and work to deadlines

* A good team player, able to support other members within the team

* Flexible approach to working hours

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