Job Ref: 215829610

Date: 2022-02-16 12:46:34

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We are one of the largest, best known pharmaceutical players in the industry and are known for developing innovative solutions within Animal Health on a Global Basis.

We are looking to recruit an Administrator to join our team on an initial 6 month contract.

The postholder will provide a high quality, professional support to the team who provide service in relation to enquiries, requests for information, complaints and orders coming into the company via telephone, email and other means.

KEY ACCOUNTIBILITIES AND RESPONSIBILITIES:

* Manage all incoming Customer Service queries & Business enquiries.

* Accurately processes Customer orders using a range of Business Systems, primarily SAP

* Manage the order process from receipt of order through to delivery and invoicing, ensuring swift, efficient, and accurate service.

* Answering incoming Customer calls

* Handling customer complaints/disputes/queries

* Gathering information to support efficient resolution of Customer disputes

* Processes customer credits and debits

BACKGROUND REQUIREMENTS

* Minimum of 2 years in Customer Services/order processing role.

Competencies/skills/Experience

* An excellent problem solver and a decision maker

* Ability to exercise judgment when dealing with a range of Customers and colleagues

* A methodical and organized approach

* The ability to work well as part of a team

* Computer literacy (experience of CRM systems, ideally SAP) and excellent Excel skills essential

* Accuracy and attention to detail

* Concentration for routine tasks

* The ability to use your own initiative but also to know when to refer to a senior team member

* Self-motivated & quick learner

* Flexibility and willingness to work additional hours as required at key times

* Be highly organized with an ability to manage their time and priorities effectively

Please press apply now to submit your application. Alternatively, if you would like further information on this position or other positions win a similar sector, please feel free to contact our Shaunna Doherty on (phone number removed) for a confidential conversation.

We are an equal opportunities Business. We welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Each company within the Planet Equity Group is a “data controller”. This means that we are responsible for deciding how we hold and use personal information about you in line with GDPR guidelines. Full details regarding how we hold your data is available within our Privacy Notice accessible at our website

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