Job Ref: 215754548

Date: 2022-02-07 16:19:41

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Join our community.
As part of the CMDB Team, you will help ensure that high levels of data integrity and accuracy are always maintained. This data is used to drive value and influence strategic decisions throughout the business and IT community, so attention to detail is critical in this role.
As a Configuration Management Analyst you'll focus on ensuring all details for configuration items are accurate and complete in the Configuration Management Database (CMDB).
You'll be following the prescribed lifecycle process and procedures to ensure the registration, maintenance, and control of the CMDB, and ensure the integrity and accuracy of the data within.
The difference you'll make.
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Ensuring high levels of data integrity and accuracy are maintained in the ServiceNow CMDB
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Controlling the CI update process ensuring that CI changes are reflected in a timely fashion
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Maintaining CI relationships in the CMDB as per the Configuration data model
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Developing metrics of CI management performance
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Creating and maintain reports, management information, and process documentation
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Assisting in audits of the CMDB and proactively seek out data anomalies to resolution
What you'll bring.
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Experience in Configuration Management in a ServiceNow environment and of working to an ITIL Framework
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Expert data analysis skills and use of data analysis toolsets especially in auditing and maintaining the integrity of the CMDB
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Experience in developing automations via python or other scripting tools
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Solid understanding of technology stacks typically used in large organisations
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Excellent communication skills and evidence of being an effective team player
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Ability to build working relationships with key stakeholders around the Bank including teams in Infrastructure, Cloud Engineering, Virtualisation, Enterprise Architecture and IT Security
It would also be nice for you to have.
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Experience in working with Cloud environments
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Experience of working in a Banking environment
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Experience of working with datasets from other tools: Flexera, SCCM, BigFix, Casper
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Experience with a wide set of data manipulation or BI tools and IT Asset Management
What else you need to know.
Given the recent impact of the Coronavirus outbreak we will be conducting all interviews via telephone or video-conference where possible.
This role is a permanent full-time position, we offer remote working with occasional travel to Milton Keynes office
How we'll reward you.
As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
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Competitive salary plus a £500 annual cash allowance to spend on our great range of benefits.
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Eligible for a discretionary performance-related annual bonus
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Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
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27 days' holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year
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Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
#ThePlaceToBeYourself – Everyday Inclusion at Santander
We are committed to making sure all our colleagues feel they belong and are supported to succeed. Our customers come from a wide range of backgrounds, and so do our people, so we welcome applications from across society.
A bit more about Santander.
At Santander we're driven by our purpose – to help people and businesses prosper. This means we help customers to create change for themselves and those around them, and we champion businesses to grow sustainably. We do this by always living our values of Simple, Personal and Fair.
At Santander, we each take personal responsibility for managing risk by embracing the I AM Risk framework – to Identify, Assess, Manage and Report risks, and to continuously build a deeper understanding of the risks we face. It is an important part of our culture at Santander and we will provide you with knowledge to help you manage risks in your role.
What to do next:-
If this sounds like a role you're interested in, then please apply

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