Job Ref: 215754259

Date: 2022-02-07 16:05:23

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Agria Pet Insurance has a fantastic opportunity for a Customer Service Advisor to join our team based in Aylesbury. You will join us on a full time, permanent basis and in return, you will receive a highly competitive salary of between £19,500- £21,000 per annum plus benefits, depending on experience.
You will have the option to work on a hybrid basis following successful completion of your training. Candidates must have excellent home broadband connection in order to run our multiple systems.
Agria Pet Insurance Limited administers a range of pet insurance policies including those on behalf of The Kennel Club and other affinity partners, providing peace of mind for owners and the best possible care and protection for their pet. We were named one of the UK’s best workplaces for 2020, were awarded Most Trusted Pet Insurer in 2021, and are proud to be one of the only carbon neutral pet insurers in the UK, so this is an exciting time to be joining our team.
In return for joining us, we will offer you a whole array of benefits including, but not limited to:
– 25 days holiday plus 8 bank holidays
– Holiday buying and selling scheme
– A day off on your birthday
– A competitive pension and life assurance scheme
– Access to a health & wellbeing platform
– Discounted gym membership
– 1000’s of online and high street discounts via Moorepay
– Investment in your training from day one, and continued support of your development throughout your career with us
About the role:
As our Customer Service Advisor, you will respond appropriately to all customer enquiries and ensure that administration and policy servicing is carried out accurately, on time and to the agreed service levels.
Responsibilities as our Customer Service Advisor will include:
– Answering all Customer and Claims incoming calls efficiently, professionally and at all times promoting Agria Pet Insurance
– Outbound calling including; retention and renewal, breeders, requesting information for claims and underwriting of new policy applications
– Objection handling including; policy cancellations, premium increases, Claims decisions
– Undertaking departmental routine and exception processes, such as claims indexing, under review policies, payment collection and rejections, vaccination vouchers, in line with agreed service levels
– Responding to customer enquiries appropriately, ensuring all documentation is professional and correct
– Dealing and attempting to resolve customer complaints
– Recording and maintaining accurate policyholder information using the in-house computer systems
– Providing and maintaining exemplary levels of customer service at all times
– Maintaining a thorough working knowledge of all policy terms and conditions
– Maintaining good housekeeping at all times
What we are looking for in our Customer Service Advisor:
Key Skills & Attributes:
– Effective questioning and listening skills
– Good organisational and interpersonal skills
– Ability to work under pressure and to tight deadlines
– Computer literate (MS Office) with keyboard skills
– Precise comprehension and ability to communicate clearly in both verbal and written form
– Ability to work to agreed performance targets
– Ability to work independently and as part of a team
Desirable Qualifications & Experience:
– Excellent and demonstrable knowledge of horses and the equine sector required
– Educated to GCSE level or equivalent
– Having strong customer service skills is essential
– Previous experience in a customer facing role is desirable
– Proven track record of meeting agreed performance targets
– Reliable with a sense of responsibility
– To have a genuine interest in the health and wellbeing of animals
Don’t miss out on this fantastic opportunity to join the Agria team – please click ‘apply’ now to become our Customer Service Advisor or visit our company website for a full job description.
All successful applicants are subject to a background and criminal record check.
Any personal data that you provide to us will be used for the sole purpose of processing your job application. This information will be kept for up to 6 months from the date that it is received based on our legal obligation under employment law

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