Job Ref: 215745038

Date: 2022-02-05 09:01:09

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Customer Development AssociateLocation: Milton Keynes Package: Basic Salary £20,000-£22,000 pro-rata (Depending on experience) 12 Month Temporary Contract Hours: Full time, 37.5 hours per week across Monday-FridaySector: Packaging DistributionThe Company Macfarlane Group PLC is the UK’s largest packaging distributor, and our Milton Keynes site is urgently seeking to hire an individual who can deliver an outstanding customer experience to our online customers.  As a business, we are passionate about providing fully integrated and innovative packaging solutions augmented by outstanding customer service. As a Group we are continuing to grow significantly and always keen to attract talented new individuals to our business.  The Customer Development Associate Role   Positive customer experience is integral to what we do and to achieve this successfully, we desire a candidate to support our existing team, ensuring our customer are given the best possible service. This fast-paced, multi-faceted role will mean that you are the key contact for customer accounts in chasing their orders and ensuring that their needs are swiftly fulfilled. This position is wholly office based and focused upon customer engagement and ensuring first rate customer experience. Although the role reports into our team based in Milton Keynes, due to the nature of the position we can consider applications regardless of location within the UK as it will lend itself to remote working. Please note this is a temporary contract position whereby we anticipate a minimum commitment of 12 months.   Customer Development Associate Key Duties
Liaising with internal departments such as logistics and procurement and couriers to ensure plans for fulfilment are easily communicated and customer delivery commitments can be met
Maintain accurate up to date records on company CRM
Maintain regular customer contact to ensure positive customer experience upheld
Investigate customer credits where appropriate
Develop (over time) a sound grasp of internal administration/process systems and our extensive product range
Perform administrative duties
Taking incoming and making outgoing calls for customer service issues
Follow up all new business enquiries and opportunities, developing these into sales prospects for immediate sales conversion or leads for external field sales personnel

Do you have the correct profile? You must have demonstrable experience of having worked successfully within a similarly fast-paced customer support role. You will enjoy the variety and tempo that comes with such a role, be comfortable with both taking inbound customer calls and making outbound calls on a regular basis. The prospect of learning a new internal CRM system will hold no fear for you and you will also be an accomplished administrator, able to complete sales order processing accurately. First class telephone manner, customer service and rapport building skills are all imperative as is the ability to forge and maintain effective internal working relationships with colleagues in other departments. You will also be commercially aware and very much a team player. In line with the above, you will also be happy to work remotely/from home full time and be happy to work 25 hours a week across Monday-Friday.Our Benefits We provide a competitive basic starting salary and operate a range of rewarding bonus/incentive schemes. Our flexible employee benefits can include: –
25 days annual leave (rising to 27 days with service) plus all public/bank holidays
Additional holiday purchasing scheme
Contributory pension scheme
Free parking at many of our site locations
Range of company cars or cash allowance (including electric) for qualifying roles
Employee assistance program to support & advise with well-being & any issues
Extensive range of training/development & potential progression opportunities
Employee discount scheme (discounts on several major retail/leisure brands)
Simply Health/Dental Cover option or BUPA cover for qualifying roles
Tax free childcare (TFC) scheme
Enhanced maternity & paternity pay
Long service awards (5-40 years)
Charitable giving options
Financial support with eye-tests/purchasing glasses (DSE users only)
O2 Mobile discount scheme (up to 25% off)
Candidate referral scheme (awards £750 for referring successful applicants to Macfarlane job vacancies)

Macfarlane Group is also dedicated to maximizing every employee’s potential, by providing career development plans and pathways in an environment that fosters personal growth and continuous improvement.Next Steps This is an urgent appointment whereby we will be working to identify and review the very best of applicants swiftly in the hope of selecting our favored candidate to commence with us ASAP. (Please note we are holding zoom video-interviews during the pandemic). Due to the Covid-19 pandemic, we are continuing to adhere to Government guidelines whereby a significant number of our employees are working from home for the time being. Dependent on the precise role you have applied for, it is important to note that this may be a feature of your initial employment with us until Government advice changes and the situation improves. To make an application please simply click ‘apply’ ensuring that your CV is up to date and relevant. All applications will be acknowledged, shortlisted applicants normally hearing from us within a week or two. Unsuccessful applicants will also be notified at the end of our process, although if you haven’t heard from us within a fortnight of applying, please assume your application has been unsuccessful. NO RECRUITMENT AGENCIES PLEASE

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