Job Ref: 215716488

Date: 2022-02-02 14:26:29

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Field Service Engineer 

Salary £32,000 – £35,000 

Covering  – Buckinghamshire, Bedfordshire, Northamptonshire

This is a fantastic opportunity for an engineer to go into a rapidly growing company with great opportunites to progress. Full training will be given for the role. 

Based working from home (paid door to door) as a field service engineer working on the installation, commissioning and servicing of laser cutting machines. If not commutable from home – hotel will be arranged.

Based on a 40 hour week (must be flexible)

Main Duties

Execution of service actions, installations, problem diagnosis, preventive maintenance
Training of new and existing customers on the maintenance of our systems (Hard- and Software)
Diagnosing of errors or technical problems and determination of proper solutions
Sharing of information obtained from unique problems or specialized trainings with the rest of your team
Documentation of service actions according to industry standards
Installing and maintaining machines at customer sites (incl. loading/unloading equipment)
Supporting basic trouble shooting cases
Documentation of service actions in the required case reports
Requesting spare parts from stock and the respective delivery to the costumer
Assisting in the consultation of sales and service offers
Supporting the installation and operation of machines on fares and events
Building a positive relationship with the customer

Requirements

Experience of hands on engineering, laser cutting/ bending technology is desirable but not essential at all 
Basic understanding and knowledge of CNC or PLC – systems and mechanical engineering
An engaged and courageous personality with a strong focus on customer satisfaction
The willingness to build sustainable relationships with colleagues and supervisors based on honesty and empathy
Ability to or willingness to learn how to work with Microsoft Dynamics and Microsoft Office
Readiness to travel approximately 50 % or related field
Dricing license

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