Job Ref: 215620543

Date: 2022-01-20 18:41:00

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If you want to spend your time building relationships, getting to know people and enabling them to manage their homes and improve their lives – you belong at Bromford.

As customer coach, you will have the opportunity to make a real difference and change people’s lives for the better. You’ll mange a patch of around 60 households — ensuring residents understand their responsibilities, arranging maintenance and offering guidance that empowers them to make the right decisions.

At Griffin Place, we operate in conjunction with Buckinghamshire Council, providing award-winning temporary accommodation, which helps homeless individuals and families achieve a better quality of life. And, as customer coach your contribution is key in delivering successful outcomes.

An approachable and flexible approach is a must. You’ll be resilient, willing to have honest conversations that move people to action as well as excellent time management skills; being able to juggle conflicting priorities and still achieve results.

To be successful here, you will need to be someone who genuinely cares about people. A friendly and approachable person who prefers working together to solve problems rather than telling people what to do. You will need to be able to work by yourself, have a keen eye for detail and be confident enough to make decisions and take action should the need arise.

This role is permanent and part time (15 hours per week). You’ll be based at Griffin Place in Aylesbury, HP19 8FE and work Saturday and Sunday 8.30am – 4.30pm. The role is subject to an enhanced DBS check.

You will be someone who:

Has experience of working with vulnerable people, ideally in a social housing environment or homelessness
Is curious and doesn’t shy away from having difficult conversations
Sees the best in people and has the capacity to coach
Is tenacious and resilient – who does what it takes to achieve the right outcome
Has a track record of being self-motivated, flexible and able to manage your workload
Is a strong and positive contributor even when the going gets tough
Has a reputation for first-rate influencing, negotiating and relationship building skills Your previous experience may be in roles such as housing manager, housing officer, tenancy officer, homeless support worker, homelessness prevention officer, amongst others.

The closing date is Thursday 3 February with interviews taking place Friday 11 February 2022

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