Job Ref: 215615052

Date: 2022-01-20 12:27:47

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About the company

Founded in North Yorkshire in 1972, with our first shop opening in Long Preston in 1983, Rohan’s world-class clothing has seen our customers through countless adventures over the last fifty years. 

We pride ourselves on our five principles: protective, lightweight, packable, easy-care and versatile. The focus on constant innovation in these five areas ensures our clothing is ready for any challenge you throw at it, from multi-day treks to relaxing coastal walks.

Technology is inherent to Rohan clothing. All our range is designed to make your journey, no matter how big or small, easier and more comfortable. Explore our current range to discover more.

Having won the Which? Award for Customer Service in the last 3 years we are keen to maintain this  standard that is recognised by our customers.

We make clothing  that delights our customers and delivers on our promise.

The Role: Customer Service Team Leaders

We have developed two exciting, new roles within our Customer Service team reporting directly to the Customer Service Manager.  They will both play a vital role in the high standard and future development of the department.       

Who are we looking for?

You will have the following qualities:  

Proven ability to lead a successful team

Exceptional customer service skills

A passion to train and support team members to improve standards and skills

Excellent organisational skills

Attention to detail

Effective verbal and written communication skills

Skills to train and delegate effectively

Time management skills

Able to prioritise work load

New ideas/not afraid to try things

About the role

The ideal candidate will have at least 3 years customer service experience and is now looking at processing their career further. Ideally with recent team leader experience.

They will be responsible for setting high standards for the team through effective training and support, ensuring the very highest level of customer care is provided.   They will also help drive sales and ensure response times on all administrational tasks are meeting our targets.

Main duties of the role consist of assisting the Customer Service Manager and ensuring the smooth day to day running of the office.

Focused on weekly objectives and sales budgets.

Training of new people and existing team members.

Help motivate the team, work hard and play!

Managing workloads and delegating

What’s in it for you?

We offer a competitive compensation package as well as;

23 days annual leave per year, plus Bank Holidays

Access to in-house e-learning modules

Clothing allowance

50% discount on our clothing

Staff sales

Contributions to a Pension scheme

Life cover based on salary

Weekly sales bonus scheme

Employee Assistance Scheme

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