Job Ref: 215573465

Date: 2022-01-14 17:09:30

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Job Title: Customer Services Adviser.     

Basis: Full Time Permanent Employed Role.

Location: Office Based in Milton Keynes

Target:  Minimum of 12 Months experience in telephone based customer service in a financial services or similar environment.

Rewards: Fantastic earning potential with an OTE £28K plus benefits.

Working Hours: (Permanent, Full Time Role) Mon-Fri 9AM – 5.30PM.

Timeline: Immediate interviews, with February start date. 

Connells Group:

Connells Group, the largest and most profitable property services provider in the UK, are looking for highly motivated customer service professionals to complement our fantastic team based in Milton Keynes.  As a Customer Retention Advisor, you will be working in a large, fast paced environment with the focus on retaining customers by assisting them to renew their existing mortgage with us.  You will be joining a passionate customer service team, who all share the same company values and endeavour to share these with every customer.  

What's in it for you?

Competitive salary and bonus scheme*
Industry leading training and development
Support for CF1/CF6/CeMAP Mortgage Advice qualifications for suitable candidates*
Genuine career progression opportunities to become Mortgage Adviser with us*
Collaborative, rewarding and fun environment
Build a long term career in financial services with a full understanding of mortgages and financial services operations 
The wellbeing of our staff is of the utmost importance to us, which is why our corporate charity partner is MIND. Not only did we top up pay for all furloughed staff during the pandemic to ease any financial concerns, we also have in place a variety of ongoing mental health initiatives and an employee assistance programme to help with worries about all aspects of life.

Key responsibilities:

At all times, the Customer services Adviser must adopt a professional attitude and approach to your dealings with our customers and internal stakeholders. You will demonstrate patience and sincerity when dealing with customers, and provide guidance to aid their decision making.  You will form positive working relationships with our estate agency branch teams and Mortgage Advisers

Skills and experience required to be a successful:

Outstanding Customer Service skills
Ability to work to targets
Resilient, positive, numerate and detail oriented
Organised and able to prioritise workload in a faced paced environment
Excellent verbal and written communication skills
IT literate (MS Office, internet, email systems)
Following the acquisition of Countrywide earlier this year, we are now the largest and most profitable property services provider in the UK with more than 1,200 branches and 15,000 staff nationwide. Our confidence in the market and drive for further growth means that Connells Group can offer a stable and progressive setting for all colleagues.

 (*T&Cs Apply)

If this role sounds of interest please forward your CV by clicking Apply Now, or call Michael Neenan or Daniel Elliott at GMC on 0/1/5/2/5-2/1/3/7/2/1 for more details

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