Job Ref: 215560963

Date: 2022-01-13 16:31:30

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Are you interested in a customer care career at one of Europe's leading businesses? We are recruiting talented individuals to join the team as Customer Service Advisors at our client's head office in Milton Keynes. The salary for this position is up to £21,500.

This is a role in which you can make a real difference by offering first-class customer service and administration/order processing.

Job Specification

Your role as a Customer Service Advisor will be focused on:

Inbound / Outbound Calls – Averaging 30 – 40 calls per day
Account management
Inbox management of email communication and responding to queries
Complaint Handling and providing resolutions
Liaising with Transport and Supply Chain
Providing customer communications
Customer TLC Calls – Proactively calling to offer support
Providing Exceptional Customer Service
Performing in Line with the Department / Company KPI's
Ensure accuracy of order processing  Person Specification

You'll be experienced working in a customer service environment ideally within a manufacturing/logistics or similar industry. You'll enjoy going over and beyond what's required, building lasting relationships and becoming an expert in your field. To be successful, you’ll have an excellent telephone manner and be able to think quickly and be adaptable where necessary.

Essential Skills

Previous experience of working in a customer service role
Previous experience of handling inbound/outbound calls
Self-motivated and courteous with a good telephone manner
Experience of working within a busy, fast-paced and demanding environment
Ability to work accurately within strict timescales
Excellent communication skills both verbally and written
Strong administrative capabilities
A keen eye for detail with the ability to spot errors
Ability to handle multiple tasks effectively and efficiently
Computer literate
A happy persona and willingness to go the extra mile  Desirable Skills

Previous experience of working within a customer service environment within the manufacturing or similar industry
Experience in sales order processing
Knowledge of SAP & CRM systems
Knowledge of products related to the roofing industry would be advantageous Benefits

As well as a competitive basic salary you'll also be enrolled into the company bonus scheme and enjoy 25 days annual leave plus Bank Holidays. You'll be working in an outstanding, open-plan office environment, with dedicated breakout areas and free on-site parking.

Working Hours 

You'll be working a shift between the hours of 7.30am and 5.30pm, Monday to Friday. There are 3 shift patterns:

7.30am – 4.30pm
8.00am – 5.00pm
8.30am – 5.30pm Note: Our client is currently operating on the 8.00am – 5.00pm shift only but this is subject to change.

Do you like the sound of this role? If you have strong customer service experience and experience and a good eye for detail then we want to talk to you. Apply today!

Please note. Every candidate will be assessed in accordance with their qualifications, merit, and ability to perform the duties of the job role advertised. Please be advised that no terminology in this advert is intended to discriminate on the grounds of a person's religion, gender, race, colour, age, sexual orientation, disability, or marital status

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