Job Ref: 215547199

Date: 2022-01-12 15:29:50

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Are you available immediately and looking to find your next Supervisor role within a fantastic company? Then read on…. Here at Wild we are supporting one of our client's to cover a maternity contract within a busy customer service department. They offer great benefits and a great working environment.

Role

As a Supervisor you will ensure that a first class customer experience is provided when resolving enquiries. As a supervisor you will also be a role model for members of your team by spending time resolving enquiries. You will motivate, train and develop a team.

You will monitor operational data and ensure targets are met and ensure all data is protected in line with the organisational policies.

Experience

Experience with developing a team
Experience as a Supervisor/Team Leader
Exceptional customer service skills and experience dealing with complaints
Good IT skills, including Word, Excel, CRM and databases
Experience in recruitment and resource planning
Experience in developing a contact centre team
Experience in managing multi-channel enquiries, phone, email, online chat and social mediaPlease note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job

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