Job Ref: 215530864

Date: 2022-01-11 12:13:16

Apply Now

Lead Application Support Engineer – Salary up to £50K – Hybrid Working – Fantastic benefits package

The Lead Application Support role has management responsibilities for the engineers in their team. They will creatively solve problems that require innovative solutions, including fixing issues. Creating and documenting news ways of working. They will manage, coordinate and prioritise tasks to resolve technical incidents as quickly as possible and are able to perform an extensive range and variety of complex activities. They will be required to attend and lead Daily Stand-Ups and Weekly Operational Service Meetings to provide expert advice and guidance.

As a lead you will work closely with the engineers to fix complex technical problems, managing recommendations and options. Implementing suggestions for system and business improvements. The ongoing mentoring of colleagues is a fundamental requirement, leading by example and demonstrating company standards

Working as part of the major incident team (Problem Manager, Incident manager, Developers etc.), they will use innovative problem solving or adapt existing solutions to resolve customer service outages in a timely manner.

Ability to manage staff members and lead the team in the absence of the Service Owner, reporting to the Hosting Service Owner and VIPs when necessary.
Attend and represent their team at the Daily Stand-Up and Weekly Ops Service Meetings where they inform colleagues of service issues and their resolution plan for the day.
Chair Team Meetings and lead Weekly Huddles
Ability to act as Technical Point of Contact for Major Incidents and running operational bridge calls.
Excellent written and verbal communication skills with the ability to communicate clearly at all user levels (internal and external customers)
Excellent problem solving, analysis, research and report / documentation writing skills.
Extensive knowledge of Windows Server and Office suites, including Windows SQL, SharePoint and AZURE Services MS CRM Dynamics.Support experience of the following is required: SQL, CRM, SharePoint, Application Hosting on virtualised platforms including Citrix, VMWare, AWS
Ability to take initiative, identify and respond to business service requirements; managing workload effectively to ensure tight deadlines are met
Demonstrates the ability to organise and prioritise work to achieve tight deadlines
Experience in working within a secure environment
Experience of technologies in an enterprise environment and virtual environments
Experience of Service Desk toolsets

Apply Now