Job Ref: 215504586

Date: 2022-01-07 12:58:20

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Coeliac UK currently has an exciting opportunity for a Commercial Officer – Catering to join our Commercial team based in High Wycombe. You will join us on a permanent, full-time basis working 35hrs per week. In return you will receive a competitive salary of circa £25k-£28k based on experience plus 36 days holiday a year including bank holidays.

The Commercial Officer role:

The Commercial Officer – Catering acts as an administrator within the Commercial department of Coeliac UK, the charity for people who need a gluten free diet. 

The Commercial department creates and maintains partnerships with commercial organisations that have a vested interest in the gluten-free market; this includes manufacturers, retailers, foodservice companies, and caterers (including restaurants, hotels, and others).

Key responsibilities of the Commercial Officer:

Being responsible for proactively managing fulfilment of our catering service commitments

Assisting in account management, including handling new gluten free accreditation applications, issuing legal contracts, managing the scheduling and follow up of catering audits, updating content on the website and Venue Guide

Holding main responsibility for delivering against online catering training bookings, ensuring the successful administration of this service

Ensuring that relevant invoices are issued, and debts are managed

Helping sell catering accreditation and online training courses to new and existing Commercial Partners, and highlighting other advertising sales opportunities where appropriate

Responding to email and telephone enquiries

Ensuring the CRM database (Workbooks), monitoring reports and other management apps are updated in a timely manner

Providing copy for newsletters such as the monthly e-newsletter, commercial newsletter, members’ magazine, and the Coeliac UK website around the catering accreditation and training areas

Working with colleagues in the Commercial department to develop new opportunities and support wider activities within the organisation

Gaining a working knowledge of other Commercial Officer roles to be able to cover holiday and sickness where appropriate

Knowledge, Skills and Experience required for the Commercial Officer:

Excellent attention to detail, organisation, and administration skills

Excellent interpersonal and relationship building skills

Excellent communication skills – oral and written, confident telephone manner.

High levels of analytical and numerical skills

Excellent IT skills – ideally experience with MS Office, CRM/database use, email marketing services

Results driven

Team player with practical, positive, and flexible attitude

Able to meet deadlines and prioritise tasks

Self-motivated and able to work without close supervision

Knowledge of catering and the FMCG food market would be of benefit though not essential

Experience of managing financial transactions would be an advantage

Enthusiastic to help with a variety of projects

Our Commercial Officer will ideally have the following Competencies:

Typically, vocationally training or has commercial experience

Acts within clearly defined group or with straightforward clients

May enlarge client list

Typically works with moderate guidance

Developed expertise in own area and demonstrates competence in using a variety of techniques

Applies knowledge/skills to a range of activities, acts as a source of expertise for others in own area

Proactively acts to understand client needs and identify solutions to non-standard tasks/queries; actively creates opportunities

Is aware of internal/external issues; applies to own role

Takes action to monitor and control costs within own work horizons

Identifies key issues and patterns from partial/conflicting data; takes a broader perspective to problems and spots new, less obvious solutions

Manages own time to meet agreed targets; develops plans in line with strategy developed elsewhere; forecasts resources and prepares schedules

Adapts information/style to the audience, explains difficult concepts clearly, establishes consensus, attains agreement

Promotes teamwork; motivates, coaches and guides others

Creates informal networks with key contacts in client organisations

If you would like to be considered as our Commercial Officer, please apply now with your CV and cover letter. We’d love to hear from you!

For your application to be considered, please combine your covering letter and CV into a single document for uploading purposes

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