Job Ref: 215498429

Date: 2022-01-06 20:09:59

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Technical Author

Buckingham (although this role will involve remote working, you will be required to come into the office from time to time particularly during the induction period to collaborate with their product managers and applications team.Therefore, you need to be within a reasonable commuting distance of Buckingham)

Automotive/Motorsport

B- 28-40k (dep on experience) plus excellent benefits package

Our client designs GPS data loggers, video overlay systems, GNSS Simulators, CAN interfaces and Traction Control since 1992. With offices in Buckingham as well as the US and Europe, the company is an award winning organisation.They are household names in the automotive, motorsport, GPS device testing, marine, mining and defence industries and include names such as BMW, Ford, Pirelli, Goodyear, Porsche, Ferrari, Aston Martin, Honda, the US Army, JCB, and Bosch.The company product knowledgebase has grown to over 3,000 online pages with more than 20,000 customer visits each month. Built using the NICE CXone Expert platform their customer support site is the first port of call for customers and staff.

As a core part of the Customer Experience the primary goal for this knowledgebase is to increase their customers product knowledge, improving their user experience whilst reducing the volume of inbound calls and e-mails to our support technicians.

This role is at the centre of this goal with the creation of new interactive and informative content on the site as well as the maintenance and improvement of existing content.

The ideal candidate will have experience creating user manuals, help text or learning content that turns technically complex solutions into something that their customers will be able to understand and follow, particularly those customers for whom English isn't their first language. An interest in the automotive or motorsport industries would also be an advantage as these are key markets for the organisation.

In return you will get to work with a dynamic team committed to innovation and creating the very best solutions to their customer needs. The role will come with a generous salary package, profit related bonus, enhanced pension scheme, private healthcare and flexible working hours.

Although this role would be covered by their remote working contract you will be required to come into the office from time to time, particularly during the induction period, to collaborate with their product managers and applications team. This means that you should live with a reasonable commuting distance of Buckingham.

If you are interested in this role and have relevant skills and experience, please forward your CV using the attached link

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