Job Ref: 215481121

Date: 2022-01-05 15:42:18

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Our client takes great pride in building beautiful homes across the Home Counties that are sympathetic to their surroundings.

They are currently looking for a Customer Care Coordinator to join their small and dedicated team who are responsible for delivering a first-class aftercare service to their purchasers during the warranty period. You’ll provide customers with an efficient, accurate and responsive service by co-ordinating contractors and internal customer service staff to ensure all issues raised are monitored and satisfactorily resolved. You’ll manage department diaries, arrange appointments for service calls, raise defect instruction notices, order materials via buying department or directly with suppliers, log incoming invoices, tie-up with contra-charge notices and produce accurate weekly and monthly reports.

Suitable applicants might have previous experience of working for a house builder although this is not essential as training will be provided. What you will need is experience in a similar role where you’ve had to demonstrate excellent communication skills and the ability to organise and prioritise your workload effectively to meet service level agreements in a fast-paced environment. As with working in any small team, you’ll need to be supportive of your colleagues, happy working collaboratively as a team to get things done.

Hours: Monday to Thursday – 9.00 to 5.30 | Friday 9.00 to 4.30

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