Job Ref: 215456389

Date: 2022-01-03 12:47:22

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The Role

Customer Service Assistant – High Wycombe

At Saint-Gobain we pride ourselves on being innovative, customer focused, agile, open and engaging and entrepreneurial. We are also proud to have been named a 'Top Employer' for 5 consecutive years. If you're passionate about working with people, you're able to put your customer first, and you want to know what it's like to work for a top employer that is working hard to make the world a better home; then please read on to find out more about this exciting opportunity to join us as a Customer Service Assistant.

You'll be working for Gibbs and Dandy in High Wycombe. Gibbs and Dandy is one of more than 30 exciting Saint-Gobain brands in the UK offering comprehensive range of products online and across our network of branches nationwide.

Is this role right for me?

First and foremost, we always want to recruit talented people that align well with our values and way of working. A great Customer Sales Assistant at Gibbs and Dandy will put the customer first, focusing on finding solutions for them and building trust. Truly acting as an entrepreneur you will be proactive, taking time to understand your customers. You'll also show resilience when things don't go according to plan; being open to new ideas and happy to learn.

There is some specific knowledge and experience we are looking for from suitable candidates;

Retail experience
Sales experienced preferred but not essential
Passion for delivering great customer serviceWhat will I be doing in the role?

Our Customer Service Assistants are an important contributor to the performance of the business and to ensure our customers have a positive experience with us. As this role has a strong focus on sales, we are looking for someone who loves building relationships with Customers and proactively generate sales both face to face and over the phone. To support our customers effectively you will;

Get to know our product lines and services in order to make the most of all customer interactions
Develop great relationships with new and existing Customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions
Upsell products and services to support the branch sales targets
Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey
Assisting Customers on our trade counter
Maintain stock levels, carrying out regular stock counts
Make Health & Safety a priority and demonstrate how you can keep yourself and others safe at work
Work with colleagues to suggest opportunities for improvement

Are Gibbs and Dandy an Inclusive employer?

We're working hard to be, and we're keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, taste in music, fashion sense or anything else that makes you, you!

We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.

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