Job Ref: 215428765

Date: 2021-12-22 15:14:28

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Fibre Build Director – Hybrid – £70K to £80K, plus additional benefits.

Do you have previous experience working as a Head of Build, Senior Programme Manager or Director?

Have you gained experience from being hands-on and progressing through to a management role as a Fibre expert?

Then our client who is a leading provider of choice for Field Engineering and Managed Services to the Telecoms & Internet Service Provider industries is after the right candidate join them on this fantastic journey and be part of a mature but growing business. This certainly is an opportunity for someone to be strategic and instrumental in the growth of this sector.

The Role

This is a newly created senior role that will lead our clients Fibre teams – who are responsible for installation, customer satisfaction and day-to-day client communication, including supporting Client Management during pre-and post-sale.

You will ensure the correct resources are available for each project, working to our challenging Service Level Agreements whilst motivating and coaching your teams to increase their knowledge of the industry.

Reporting into the Chief Executive Officer, and forming part of the Executive Team, you will be working with our proficient team of Business Support personnel and Client Managers.

You will come with a proven track record and be a recognised leader who embodies company Values and Culture.

You will be an industry expert, maintaining your industry awareness through recognised means
Ability to provide technical and managerial leadership
Experience in customer-facing functions at CXX level
You will have a minimum of 10 years Telco experience with a minimum of 5 years spent within a fast-paced fibre environment and have gained a related degree or equivalent industry-recognised qualification
Ability to clearly capture customer requirements and translate them into functional specifications
You will have evidence of coordinating and supporting Fibre teams to deliver and exceed required results, using your technical and managerial leadership
Understand a variety of Fibre installation methods including overhead, underground and multi-dwelling units. You will use your knowledge to clearly document and apply customer requirements and translate them into functional specifications
Ensuring our SLA's and KPI's such as quality standards, H&S standards and adherence to customer agreements are kept
Your people skills will be strong with great communication across all stakeholders
You will monitor the work of the teams, sharing best practices between the projects to ensure we deliver the best service to our clients
You will develop a strong rapport with our clients and client liaison managers to build trust within the relationships
You will escalate issues to the client and work with them to proactively find solutions
You will provide accurate reporting weekly and monthly into the business and our clients
You will raise change requests as necessary to continually develop our systems and processes
Have a strong understanding of asset inventory
And be able to work to a budgetThis is a hybrid position that will see you work from home, office(s) and require travelling to meetings at current build projects in North Yorkshire, Southampton and everywhere in between.

If this sounds like something you are doing now, just want to do it somewhere better then please apply with your up to date CV

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