Job Ref: 215421851

Date: 2021-12-21 16:01:51

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Great that you're thinking about a career with BSI!

Job: Customer Service Training Coordinator

Salary: £21,000 basic + Incentive bonus + benefits

Role: 12 x Months Fixed Term Contract

Location: Currently Milton Keynes office 2 x days and 3 x days working from home

BSI has shaped best practice for over 100 years, helping organisations around the world embed excellence, build competence and capability for sustainable growth. Our Training Operations team is growing we now have an great opportunity for a Customer Service Training Coordinator to support our Training Operations team.

What we offer:

We offer a highly competitive salary with 27 days annual leave with the opportunity to increase this to 30 days, company-paid private medical insurance, an excellent company-contributed pension scheme, and a wide range of flexible benefits that you can tailor to suit your life-style.

The role:

Working in a small team you will play a pivotal role where you will be responsible from helping delegates with queries through to issuing certificates for those who have completed training with us.

You'll have a range of responsibilities from Administration to helping delegates with queries through to issuing certificates for those who have completed training with us. You'll need to be able to prioritise your time and respond to changing circumstances

Responding to incoming queries both via the phone and email. You'll need a professional attitude and be comfortable communicating with others at all levels, both internally and externally.

About You:

You don't need prior experience in a training environment – we can train you on the job. You need to bring organisational skills, focus and attention to detail, excellent customer service, Administration skills and communication skills and a positive, willing to learn attitude.

In return, you'll get experience in a global, growing company, access to a wealth of internal development tools and courses, and the chance to grow your own career.

Interviews will take place virtually in 2022

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team

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