Job Ref: 215386000

Date: 2021-12-15 11:30:49

Apply Now

Job title: Computing & Helpdesk Advisor

Salary: £12.21ph

Location: Milton Keynes and this is an office based role

Start date: asap until 30th April 2022

Hours: 37 hours a week – working a shift pattern of 5 days out of 7

Our client is a public distance Learning and Research University, and one of the biggest universities in the UK for undergraduate education.

This role will be office based and the current opening hours are Monday to Friday 11am to 7pm, Saturday and Sunday hours are 9am to 1pm – but this is only a 37hrs a week role.

In this role you will:

You will deal with contact from students and tutors, support them with delivery information and technical support for the module software and module websites.

We are looking for an Advisor to:

Provide computing advice and solutions to our external and internal customers when they experience problems with IT or the software that accompanies Open University study module.
Deal with enquiries on the distribution and content side of module materials.
You should be able to build rapport with a wide variety of enquirers over the telephone and via email and webchat and get to the core of their problem quickly.
You will be working in an area where technology changes quickly, so you need to be able to bring a good range of computing knowledge with you and the ability to learn rapidly.Essential skills:

Understanding of major operating systems, web browsers and MS Office products.
Ability to fault find or provide a workaround when software fails to install or run.
Ability to interact directly with students.If you are interested in the role please apply online, if you would like more information, please email or call (phone number removed), we look forward to hearing from you

Apply Now