Job Ref: 215367378

Date: 2021-12-13 09:00:13

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Contact Centre Advisor – 11:30 until 20:30 (includes weekend work)
Quality Personnel are working with our client who is a leading maintenance and facilities management company. This is a temp to perm opportunity for a Contact Centre Advisor to work 40 hours per week.
The hours of work are 11:30 until 20:30 – this rota includes working every Saturday and Sunday with 2 days off in the week.
You’ll be working at the start of the Customer’s journey using your excellent customer service skills to identify the customers’ requirements at their point of initial contact. You’ll be key in making it the best and easiest customer experience, demonstrating the company values at-all-times.
As an advisor you will work in an engaging environment supported by leaders who have your personal development at heart helping you become the best version of yourself, they work hard however in return they also strive to acknowledge and recognise their teams for going over and above in their day-to-day duties.
You will be delivering support via telephone in the following key areas:
* Support to Maintenance Contractors and Customers using a software system.
* Deal with customer calls, managing their expectations and resolving any issues they report ensuring a right first-time resolution.
* Manage your own work flow and administrative tasks in line with client SLA’s.
* Communicate both internally and externally with emphasis on a pro-active service delivery.
* Take ownership and responsibility for all enquiries.
* Ensure that all computerised systems are used effectively and efficiently to help process customer enquiries, accurately maintaining records ensuring all processes and DPA legislation is adhered to at all times.
* To establish, develop and maintain great working relationships with all work colleagues to ensure a 'one team approach’ to the delivery of the performance standards and business objectives for the Contact Centre.
* Take proactive steps to positively impact Contact Centre targets & measures.
To be considered:
* Knowledge of office applications including Word and Excel.
* Strong verbal and written communication skills within a professional environment.
* 2 years or more experience working in a customer service environment.
* Ability to read and understand technical documentation.
* Effective in ensuring the customer is at the forefront of all we do.
* Demonstrate a desire to learn and succeed in a service environment
* Excellent problem-solving skills
* Excellent communication & influencing skills
Benefits
Free parking, 28 days holiday (once perm 33 days). Pension, healthcare and death in service following successful completion of a probation period.
Please be aware this advert will remain open until the role/s has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes)

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