Job Ref: 215347987

Date: 2021-12-08 17:24:16

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MOTOR CLAIMS HANDLER
We are currently recruiting Motor Claims Handlers for our client based in Milton Keynes

Location: Milton Keynes
Hours: (Apply online only)
Salary: £22 – £24K

The Role
To work as part of a team in the most efficient manner to achieve business objectives and team targets. Ensuring all work carried out is to a high professional standard.
" Dealing with a portfolio of claims
" Handling queries from policy holders, including problem solving
" Reviewing cases and workflow in a proactive manner and taking action to move claim forward, referring where necessary.
" Dealing with and liaising with policy holders and the client.
" Ensure work prioritised effectively.
" Awareness of and compliance with service criteria throughout work.
" Ensure personal targets are met.
" Provide administration cover within the unit when and as required
" Responsible for own personal and professional development and advancement.
" Perform ad-hoc tasks as required and directed from the Team Manager including meeting preparation, maintaining spreadsheets and basic system reporting.
In addition to the above, the jobholder will be required to carry out any other function or task that may be expected from them or assigned to them from time to time, within their span of knowledge and ability.

Required Skills

Our client is looking for candidates who possess strong administration experience with a strong customer focus.

Essential skills:
" Team focused – working with colleagues throughout the business to achieve a common goal.
" Reactive – responding to daily caseloads as dictated by customer requirements.
" Proactive – helping to enhance customer service, quality and ensure targets are met.
" Competent use of technology
" Ability to work on own initiative
" Ability to communicate well over the telephone
" Ability to demonstrate attention to detail and accuracy
" Ability to work as an individual and as part of a team
" Excellent customer service and communication skills
" A positive attitude and a proactive approach to solving problems
" Able to co-ordinate a variety of actions concurrently

Desirable Skills:
" Progress towards relevant professional qualification

To apply please call Laura or email your cv to (url removed)

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