Job Ref: 215333933

Date: 2021-12-07 12:26:42

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Graduate Customer Service Executive

Our client, a technologically minded business within a unique and on-trend marketplace, is looking for a driven, passionate and motivated self starter to join their close knit team.

With fantastic customer service skills, the successful candidate will be analytical, possess excellent attention to detail and be a true team player.

Our client is offering a salary based on experience of of £2200 – £24000 plus excellent career development and benefits.

Duties include

* Responsible for supporting in achieving an average of 4.8-star TrustPilot reviews annually by providing smooth, compliant and efficient customer experience

* Responsible when needed for supporting in business wide and/or team initiatives and projects to improve efficiency, performance, and customer experience

* Customer communication, supplier/third party communication and complaint handling

* Responsible for supporting in customer retention and customer renewals by providing fantastic, proactive customer experience and where necessary discussing and highlighting when customer renewals are due

* Responsible for purchase orders, customer contracts, delivery/logistical operations

* General ad-hoc administrative duties

Skills/Experience

* High levels of accuracy and attention to detail in work

* Excellent telephone manner

* Customer focused

* Strong analytical skills

* Strong IT skills (Microsoft office and CRM systems)

* Ability to manage own tasks and prioritise workload

* Ability to work to tight deadlines in a fast paced environment

* Enthusiastic with a ‘can do’ attitude

* A willingness to learn and grow within a commercial environment where customer experience and client satisfaction is the primary focus

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