Job Details
Job Ref: 215332895
Date: 2021-12-07 11:27:02
Call Centre Manager – Up to £60k / OTE £90k-£100k
Our client is looking for a brilliant and engaging Call Centre Manager to take on their successful appointment setting call centre in Milton Keynes due to growth and expansion. This role requires an experienced Sales leader who is passionate about driving teams to succeed.
The Call Centre Manager will be responsible for leading, coaching and motivating a group of team leaders to enable maximum productivity and performance. They will need to be forward thinking in developing the team processes and individuals as the business continues to grow.
What's in it for you?
Salary up to £60,000 per annum (realistic OTE of £90k-£100k)
An uncapped commission scheme
5% matched pension scheme
RMS Perks Platform (discounted cinema, gym membership, restaurants and more)
Healthshield Cashback plan
Opportunities to progress within an expanding business
25 days holidays (plus bank hols)
Key Responsibilities:
Manage and motivate teams to achieve individual and team sales targets and KPIs
Provide coaching and feedback to team leaders to ensure continuous development
Work with the field sales managers to maximise conversion of appointments to sales
Provide daily, weekly and monthly sales figures and MI
Introduce fresh incentives to engage and drive the team
Maintain a culture of customer excellence
Maintain a thorough knowledge of RMS products and services throughout the team
Proactively seek out areas of opportunity to develop the Call Centre function
Skills & Experience:
Significant previous experience in a similar role
Ability to work under pressure in a target driven environment
Proven ability to coach and mentor salespeople
An excellent communicator – professional, polite and confident in leading a team of managers
Can demonstrate influence and empathy
Previous experience in telesales or sales management
A want for earning potential and progression
High degree of resilience
Please apply here with your CV. We will acknowledge receipt of your application
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