Job Ref: 215305180

Date: 2021-12-02 14:26:32

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Milton Keynes Council are recruiting for a Head of Housing Solutions to join their team full time, for 6 months. This role is part remote and partly based in Milton Keynes. The candidate must have experience of managing a front door as part of a Housing Solutions service.

Key Deliverables

* Provide strategic lead with operational vision, leadership and management of the Housing Solutions Service. Being a visible presence to motivate and inspire delivery of outstanding performance, that places the customer first whilst ensuring value for money.

* To develop an innovative service that supports people to identify solutions and options to their housing needs. A service that anticipates and understands the needs of customers, using this to inform collaborative work with commissioning colleagues to develop strategies to meet the identified short and long-term demand efficiently and cost effectively.

* Represent the service and MKC at local, regional and national forums, including deputising for the Director of Adult Services. Demonstrating, via excellent written and verbal communication, expert knowledge in government policy, proposals, directives and legislation relating to homelessness prevention. This includes ensuring data and reports are collated and submitted as required to councillors, senior leadership teams and government.

* To manage allocated budgets for the service, delegated budgets and other resources, utilising them innovatively and creatively to deliver best outcomes for customers, ensuring effective balancing of risk and need, forecasting and monitoring projections to deliver the service within budget that supports the day to day management of resources related to delivery of the statutory functions.

* Take overall responsibility for interpreting, briefing and making recommendations to the Director of Adult Services and council members in relation to policy changes and legislation, analysing the impact on service delivery. Preparing and delivering key reports and completing bids, attending council meetings, scrutiny committee and chairing management meetings as required.

* Working as part of the Adult Service leadership team, undertaking strategic long-term planning in context of the managerial, legislative, regulatory and national/regional/local and political agenda.

* Promote and maintain a culture of collaborative and consultative working between services, council members, internal colleagues and external partners to maximise efficiency and effectiveness, seeking opportunities for continuous service improvement.

* Take a lead role in the response and resolution of complex multi-faceted problems and complaints, and their resolution within required timescales. Ensuring arising themes and learning are incorporated into service improvement with mechanisms developed to ensure continuous improvement.

Essential Requirements:

* Degree level qualification and/or significant relevant experience in a senior leadership role in social housing.

* Extensive knowledge of the Homelessness Reduction Act 2017 and associated housing legislation, guidance and case law, and knowledge of the broader housing environment.

* Excellent communication skills, both written and verbal, with a proven ability to effectively engage a wide range of people/agencies, demonstrating ability to convey complex information at all levels in an accessible manner.

* Extensive experience of working within the Homelessness sector, with proven track record of leading, developing, motivating and managing teams to deliver quality services

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