Job Ref: 215275412

Date: 2021-11-29 16:11:04

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Our client is a leading provider of test equipment for the material and structural testing markets. A global company providing single-source convenience, they manufacture and service products used to test the mechanical properties and performances of various materials, components and structures in a wide array of environments.

The role is primarily providing support to a team of Field Engineers with some support of customers directly. Some of this support is for machines under warranty, some support on testing machine installations. This position sits between the engineering team and their customers. The role is primarily remote support for the field team.

Essential experience/skills

Prioritisation: capable of prioritising own workload from both the perspective of the internal organisation and customer perspective.

Communication: excellent communication both verbally and non-verbally with stakeholders across the globe.

Customer Focus: create and sustain a culture that puts a high priority on responsiveness to customer needs and that values a high degree of customer satisfaction.

Self-Starter: dedicated and pro-active approach to work with minimal supervision.

Team Player: works effectively with direct team members and other members of the wider workforce.

Qualifications

1. Degree or HNC, HND with relevant experience within an instrumentation service environment.

2. Must have a working knowledge of other disciplines such as mechanical engineering, hydraulics and electrical practices.

3. Understanding and a working knowledge of computer systems and common software operating systems

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