Job Details

Client Services Executive – Milton Keynes – £24,000 per annum

Job Purpose

To provide excellent client care and service to all external and internal inquiries.

Responding in a timely and efficient manner to all enquiries, to ensure Clients’ expectations are met & exceeded.

Promoting a positive client experience.

Key Duties and Responsibilities

First point of contact for all client enquiries

Responsible for logging, progressing and resolving client enquiries & concerns within agreed timeframes

Producing client reports (KPI) in line with their requirements on a daily/weekly/monthly basis

Dedicated point of contact for named contracts as agreed by line manager

Escalating, where necessary any potential or unresolved issues to the management team on behalf of clients

Building & developing excellent working relationships with clients to ensure we are the Preferred Logistics Solution

All associated administrative tasks

Qualifications and Key Skills

GCSE or equivalent in English & Maths

Excellent communication skills both oral & written

Attention to detail

Works well under pressure

Minimum of 2 years in a client services environment

Good PC skills in all Microsoft Office packages (Essential) & WMS (Warehouse Management System – Desirable)

Client Services Executive - Milton Keynes - £24,000 Per Annum