Job Ref: 215239500

Date: 2021-11-24 10:06:44

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Training Executive – Software – Haddenham, HP17 Buckinghamshire

Temporarily Remote

Salary – £18k to £20k Depending on Experience + Excellent Benefits Package

Commutable from Thame, Aylesbury, High Wycombe, Tring, Bicester, Abingdon, Oxford, Milton Keynes etc.

The Company:

Our client provides a market-leading software solution that provides financial advisers with access to comprehensive data and functionality regarding financial products, platforms and funds. They are a fast growing and successful brand who are based in Haddenham (near Aylesbury) and are a great place to work with some great Glassdoor reviews!

The Role:

This position will join the customer success team as a Training Executive, providing existing customers with telephone-based training on their software.  You will answer incoming calls, respond to incoming emails and contact customers requiring training support. Candidates must have previous experience of telephone-based contact with customers. You need to be a strong team player with a passion for providing excellent service to customers.

You will need to be a quick learner who’s prepared to swiftly develop an in-depth knowledge of how the financial advice market operates in the UK and how our clients software and services support financial advisers. In return, they offer an interesting role, supporting a market-leading product, within a flexible and collaborative work environment.

Skills & Experience Required:

•           Telephone based customer interaction (e.g. in a sales, customer service, market research environment).

•           Previous experience delivering customer support or telephone based training and/or software training

•           You are capable of learning new software quickly with a high level of IT literacy.

•           Passionate about excellent relationship management, both externally and internally

•           Positive and proactive, you use your initiative, take responsibility and are prepared to go the extra mile to deliver optimal results

•           Collaborative and supportive team player who thinks and works cross-functionally

•           Working within the financial services industry, particularly with IFAs

•           Good knowledge of the UK financial services industry and how investment products and funds are distributed to consumers

•           Preferably a relevant financial services qualifications

•           An interest in, and willing to learn about the financial services industry and financial products

•           Good written and verbal communication skills, including an excellent telephone manner, good training skills and confident outbound calling skills

•           Strong administration and organisational skills, with the ability to plan and prioritise work to meet deadlines

The Package:

In return, they offer an interesting role, supporting a market-leading product, within a flexible and collaborative work environment. This role offers a salary of £18–20k (dependent upon skills and experience), plus a generous benefits package. This is an excellent entry level role for anyone interested in starting a career working in IT and or financial services.

You’ll also benefit from all the other great things about working for our client. In particular, they have a commitment to employee wellbeing that includes:

Flexible, collaborative and sociable working environment

5 weeks’ holiday (plus the option to buy more)

Very generous pension scheme

Comprehensive package of insurances (including Life, Critical Illness, Medical and Dental)

Employee Assistance Programme

Contributions towards gym/sports club membership – plus fitness classes on site

Social, sporting and charity support activities throughout the year

Free parking, plus showers and a bike shelter to support cycling to work

Free tea/coffee/squash and fruit

Candidates must already have full rights to work in the UK. VISA sponsorship is not available.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

Key Words: Customer Service, Software Training, Call Centre, Helpdesk, Training Executive, 1st Line, Customer Support, Software Support, Trainer, 2nd Line, Inbound, outbound

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