Job Ref: 215229432

Date: 2021-11-23 11:15:53

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Group Loyalty Manager | The Midlands | Salary up to £75k plus car allowance and bonus

Zachary Daniels Recruitment are proud to be partnered with a well known and highly successful omni channel business, on the appointment of a Group Senior Loyalty Manager.

Based in the West Midlands with flexible working, the position of Group Senior Loyalty Manager is a newly created position simply designed to take responsibility for the ongoing development and delivery of our client's customer loyalty programme.

Key responsibilities include:

Play a lead role in the delivery of a new club proposition including the design and build, ready for a 2022 launch
Proactively propose actions to drive improvements based on Group insights, looking at financial and operational performance against agreed KPI's
Manage cross functional projects that maximise behavioural and emotional loyalty
Drive proposition and business case development to secure future investment and deployment for the next phase of loyalty
Ensure consistency of execution through engaging key stakeholders including Marketing, Customer, Commercial and Operational colleagues
Be seen as the subject matter expert within the business to ensure loyalty continues to be embedded culturally into the businessAbout you:

You will offer a track record in customer loyalty, either within retail, hospitality, or travel
Highly competent working with P&L and demonstrating strong commercial awareness
Exceptional communication skills with the ability to quickly build and further maintain effective relationships cross functionally
You will be curious and commercial in your approach, operating with tenacity and drive
A relentless approach with the customer at the forefront of decision making
Strong organisational skills with ability to manage multiple projects at onceThis is a brilliant opportunity to join a highly successful business and take a lead role in driving loyalty for the brand.

Flexibility to work from home alongside a fantastic benefits package is on offer for the right candidate.

BBBH23001

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