Job Ref: 215214432

Date: 2021-11-19 18:25:43

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A fantastic opportunity to join a rapidly expanding, successful business in the automotive aftermarket sector.

The customer service executive will support the sales team in order for them to deliver excellent customer support to all customers in all aspects and ensure that they see the company as easy to deal with.

This includes processing customer orders, responding to customer requests effectively, supporting the sales team, and to be pro-active in ensuring the business meets or exceeds the expectations of customers ensuring the company remains their supplier of choice.

Key responsibilities include:

Load all sales orders and schedules on to WinMan ERP system
Manage outbound shipping dates to customers and run 'Shipments' regularly throughout the working day
Work with the sales team and with colleagues in other departments to improve processes, efficiencies and reduce errors
Support the sales team and manage workload throughout within the department, ensuring the team are able to effectively carry out their roles
Follow up all quotations and input feedback into Winman ERP system
Book on all international shipments and load details onto the group dispatch tracker
Respond to all POD requests, providing signature and images to customers where required
Process any RMA requests
Ensure customers receive outstanding support where their expectations and requirements are met, ensuring the company remain their preferred supplier of choice
Work with the warehouse team to ensure that customer orders are dispatched in an orderly and timely manner
Assist internal account management, supporting the team in responding to ad hoc requests
To ensure the correct customer pricing groups are set up and ready to use for all relevant regular marketing communications (eg, annual price list, new to range, or promotions)
Customer set up process – ensure customers are set up correctly and within a reasonable time period
Supporting the business with specific reports and queries relating to sales
Ensure the smooth flow and use of customer facing electronic ordering systems
Other Responsibilities:

Produce standard daily sales reports
Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure (complying with GDPR regulations)
Customer data integrity ongoing review process
Customer aged debt review process
Open daily post and scan to the appropriate system
Skills & Experience:

Previous administrative experience within a sales environment
Previous experience within an OEM (Original Equipment Manufacturer) environment advantageous
Excellent verbal and written communication skills, with strong attention to detail
Confident communicator when dealing with customers
Ability to work independently, as well as in a team and demonstrate initiative
Ability to use Microsoft Office packages to an intermediate level
The Benefits:

Annual bonus scheme
Long service incentives
Stakeholder Pension scheme
Life insurance
Cycle Scheme
Health shield cash plan scheme
23 days annual leave rising to 25 days on 5 years' service + bank holidays

Holiday buying scheme
Excellent modern new facilities
Additional Job details:

Hours – 40 hrs per week Monday to Friday

Location – Stokenchurch, with the requirement to travel to other sites on occasion

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