Job Ref: 215213130

Date: 2021-11-19 16:29:39

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Customer Service Advisor  

Location: Milton Keynes, MK5 8NA.Salary: Up to £22,000+ brilliant benefits.Contract: Full time.

We are looking for people with a passion for customer service and problem solving to join our exceptional Customer Services team in Milton Keynes.

We offer the opportunity to work full and part-time for a growing business who pride ourselves on looking after our people and customers.

The Role

This essential role supports our automotive clients with in-bound customer service requests. This exciting work involves helping Customers with everything from general enquiries to solving more complex customer problems.

We aim to provide an outstanding service to our customers and clients which means working in a fast-paced, energetic environment.

Our Advisors act as a liaison between customers, our clients and our business to ensure our customer’s problems are solved quickly, professionally and efficiently with genuine care.

Facts at a Glance

•  Hours: 37.5 hours (full time) per week across a shift pattern between 8:30am–7pm Monday–Friday and 9am-1pm Saturday, no bank holidays•  Channels: Telephone and email•  Type of Enquiries: Requests for information, helping customers, handling complaints•  Sector: Automotive

Fixed-term, part-time and permanent roles available.

Why You Will Want to Work Here

•  Competitive salaries and the potential to earn more as your skills develop•  Outstanding benefits including annual leave (22 days, rising to up to 30 with length of service), private medical insurance, medical cash plan, personal wellness fund (£500 to use on any personal health/wellness project), paid maternity/paternity, pension scheme, life assurance, income protection•  We are a business who are genuinely committed to developing our people.  We champion a ‘Promote from within’ policy, demonstrated by our senior leaders all having worked through the company to reach their current positions.•  We’ll ensure you receive great training both for your current role and your future long-term development•  Our office working environment is fully COVID-safe and we have full commitment to ensure we meet all health and safety requirements.

What We’re Looking For

We are looking for people who appreciate the importance of delivering exceptional customer service by:

•  Demonstrating strong empathy and high emotional intelligence•  Having exceptional problem-solving skills and a ‘can do’ attitude•  Being able to use negotiation skills to find the best possible outcome to customer issues•  Knowing that being a happy, positive, supportive team member continues to make our business a great place to work•  People who appreciate working for a company that appreciates you

About ROI

ROI is a fast-growth, industry-leading award-winning business employing 330 people. We provide outsourced sales, customer service and marketing teams to 25 of the well-known automotive brands. We pride ourselves in being a fantastic place to work and offer excellent career progression. Most importantly, our staff tell us that what they value most about working with us is that they feel genuinely cared for and respected.  

If you feel you have the skills and experience to be successful in this world then apply today!

No agencies please

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