Job Ref: 215197666

Date: 2021-11-18 15:02:20

Apply Now

Service Desk Analyst required by one of Britain's best loved brands within the retail sector. The company have thrived throughout the last 18 months, hiring continuously and implementing new benefit structures and ways to reward their staff. The Service Desk Analyst will be joining a team of 3, you will act as the first point of contact for any IT related issues across the business, supporting head office, warehouse and store technology as well as staff. The Service Desk Analyst will have experience supporting a Windows environment, have the ability to fix software issues as well as PC and laptop builds, preferably with some knowledge and an interest in cyber security.

Day to day, the Service Desk Analyst will assist in the management of all incoming calls and tickets, escalating to the correct team members when needed. They will oversee general system performance, manage the configuration, building and testing of hardware as well as take notice of any ticket and call trends and act pro actively to bring these down or eliminate the issue completely.

Relevant skills and experience:

– Experienced in the support of Windows environments, MS business packages (including their installation and configuration), Active Directory, Office 365 and MS Teams

– Familiar with assisting with basic networking issues and experience supporting telephony would be beneficial

– Ability to assist in office and desk moves as well as installations.

– Experience working within an ITIL environment within the retail sector supporting POS systems would also be beneficial

This is a great opportunity to work within a tight knit IT team on behalf of one of the most loved retail organisations within the UK, with management who are working to make their staff feel valued.

If you are successful, this is a fully on-site role, with flexible work-life options. You will be based primarily at head office but may be required to visit other sites to lend hands on support

Apply Now