Job Ref: 215164000

Date: 2021-11-15 15:56:08

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A full time Optical Customer Service Advisor is required to work for a premium Optical organisation based in Milton Keynes. This company is well known for supplying high quality ophthalmic lenses into independent Opticians across the UK.

Optical Customer Service Advisor – The Role

Receiving orders from customers by telephone, fax or post and processing orders promptly and accurately on Optifacts software
Providing optimum levels of customer service by answering enquiries accurately (e.g. regarding pricing, product availability, lead times etc)
Listening and developing a professional rapport with the customer so as to take all the necessary action to meet customer needs (e.g. chasing an order through production and handling queries or complaints).
Managing customer's expectations around expected query resolution and delivery times.
Recommending and selling product upgrades and promotions to customers by telephone
Taking an active role in departmental promotions and incentives
Achieving a high and professional level of customer service, through call management, call content and product knowledge.
Managing own time and productivity effectively.
Being a full and active member of the Customer Service department, including being a supportive team member.Requirements

Experience of working within a manufacturing environment (desirable).
Basic practical knowledge of optics (essential)
Relevant and demonstrable experience in a Customer Service environment.
Experience of telephone selling (desirable)
Good working knowledge of Microsoft Office software including Word, Outlook, Excel and product / customer databases.
Ability to process customer demands accurately, in a timely manner.
Ability to present documents professionally and accurately.Key Benefits

Competitive salary depending on experience
Bonus scheme
20 days holiday rising to 25 with service
Working Monday to Friday with 1 in 3 Saturday mornings (Paid as overtime)
Bi weekly rota
Week 1. 08.30 – 17:00 hrs
Week 2. 09:30 – 18.00 hrs
Excellent training and progression opportunities.To apply for this role please send a copy of your CV or alternatively call (phone number removed)

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