Job Ref: 215154443

Date: 2021-11-13 04:33:08

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Customer Care Advisor’s (3 Month FTC) Flexible working

Are you looking to work as a Customer Care Advisor for a premium brand, who is situated within the heart of Milton Keynes?

If so, then we have the perfect role for you!

Successful candidates will join our client’s friendly and supportive team, through their busiest and most exciting time of year- CHRISTMAS!

You will join on a full time, 3 month fixed-term contract, which will then be reviewed in the New Year.

Your working life and shift requirements

37.5 hours per week
You shall work 5 days a week and 1 in 3 weekends.
Weekly rotation of 9am-5.30pm and 9.30am-6pm (Mon to Fri)
Weekends: 9am-5.30pm (Can be worked remotely)
You will be able to work 3 of the days at home and 2 in the office.
Successful candidates will be issued with a company laptop to enable them to fulfil their role.
The role

We are seeking candidates who are commercially astute, have a flair for creativity and have a passion for their customer’s journey. You will be passionate about going that extra mile for all customers.

Our client is looking for individuals to come in and hit the ground running and continue to help the team build the customer experience to be a positive and memorable one.

Being part of our Customer Care team means we work extended hours to meet our growing customer demand and will mean that the successful candidates may have to work weekends and/or Bank Holidays as part of their contractual hours.

Key accountabilities for the role include:

Have a proven record in Customer Care with exceptional phone etiquette. You should also have excellent written and verbal communication skills in English and a knowledge of social media with technical competency and comfort around website pages and administrative functions

Excellent relational skills with a ‘can do’ attitude. Plus, the ability to follow set protocol but have good problem solving skills with the agility to think on your feet when required

The existing team is friendly and enthusiastic, and they work to extremely high levels of productivity and customer satisfaction. Therefore, it is extremely important to be a team player, with a friendly demeanour and a positive outlook
What you can expect from the role:

Handling customer queries via phone, email, social media and post relating to a variety of queries ranging from confirmation of orders, site navigation assistance, tracking parcels/parcel carrier queries, explaining company policies to customer grievances, processing refunds

Liaise with internal departments (Accounts, Marketing, Retail, Quality Assurance and Product Development Team) to assist with the variety of daily queries received

Working with the Returns Department to ensure customer issues are dealt with in an expedient and professional manner

Working with our warehouse and external 3rd party service providers to ensure deliveries or other relevant information is as expected as per our service level agreement and resolving issues as they arise including servicing 47 International countries

Working with in-house systems to assist with daily enquiries within the department
Benefits & Perks

Our client is offering an extensive and competitive benefits package which includes flexible working and substantial product discount.

Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we’re sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!

1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business

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