Job Ref: 215147707

Date: 2021-11-12 12:40:55

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Complaint Handler / Customer Service / Circa £25,000pa on exp / Bucks / High Wycombe

Our Client a Tech based financial Service organisation with a range of products and service that are transforming the Consumer Market Sector. Due to continued growth and business development we are looking for a Complaints Handler to join the team.
We are looking for a Complaints Handler / Customer Service Advisor: 

As a Complaints Handler / Complaints Advisor you will be: 

Job Responsibilities: 

• Dealing with Financial Service related Complaint cases
• Conduct end to end complaint investigations
• Handle complaint calls when they are presented to the team
• B2B / B2C inbound -outbound calling
• Undertake general admin

Preferred Skills: 

• Previously worked in Customer Service- complains or Team Leader
• Excellent written and verbal communication skills
• PC literate
• Excellent telephone etiquette 
• Analytically minded

Personal Attributes: 

• Excellent interpersonal skills 
• Team Player
• Customer Centric
• Approachable /Accountable
• Natural problem solver

Salary, Hours and Benefits: 

• £23,000pa- £25,000pa +Bens package  
• Monday-Friday 09:00 to 17:30 or 08:00 to 16:30 
• 37.5 hours per week 
• Flex working options- 3 days in office- 2 days at home.

To apply for the role of Complaints Handler  / Complaints Advisor / Customer Service Assistant please forward cv in asap, ideal candidates will have experience in the Financial Sector / Banking or dealing with the Financial Ombudsman or FCA

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