Job Ref: 215147477

Date: 2021-11-12 12:26:11

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Job Title: Customer Service Administrator – Immediate start – Untill January 2022

Salary: £10.22 p/h + parking + holiday pay 

30 hours a week

2pm-8pm Monday – Friday 

Twice  a month you would be working a Saturday 8am-5pm BUT YOU GET A DAY OFF IN THE WEEK 

Job Purpose

Working within our incoming customer service call centre, you will be dealing first hand with customers administration. This is a adminisatration role with no contact with customers on the phone.

Responsibilities

·        To ensure that the customer journey is positive and productive for both our customers and the business
·        To respond to customer enquires
·        To resolve order issues i.e. oversells and rejected orders, keeping the customer fully informed on email
·        To liaise with customers, offering the best customer service to ensure that our feedback targets are achieved
·        To ensure that customer orders are collected successfully from our stores or refunded if no longer required
·        To resolve disputes raised on any of our shopping platforms
·        To liaise with our carriers and submit claims for lost packages or late deliveries
 Mission & Values

§  Demonstrates the Company's values in behaviour.

§  Works toward the company mission.

Skills & Experience

·        Excellent grammar and spelling as the role requires communication with customers via email, live chat and social media
·        Strong PC skills including Excel, Word and Outlook
·        Able to solve problems with an equal concern for customer satisfaction and business loyalty
Competencies

Enthusiasm: Can demonstrate enthusiasm in their work, in the brand, and in the product ranges. Can embrace our mission and vision. Understands the importance of a fun, and has a positive ‘can-do’ attitude.

Flexibility. Prepared to work in a changing environment and understands the need to offer flexibility at times of pressure

Accurate: Excellent administration skills, quality driven and attentive to detail

Articulate:  Able to communicate clearly and in a professional manner in order to achieve results and support colleagues and clients.

Self Motivated: Self driven and able to work effectively without supervision

Teamwork and collaboration. A good team player who understands the need to work together and support other colleagues.
 Successfull candidates have previously lived in Chorleywood, Rickmansworth, Chesham, Wycombe, West Wycombe, High Wycombe, Amersham, Beaconsfield, Hyde Heath, Chalfont. 

Candidates that have got previous Customer Service skills and have good IT Skills and have worked on 2 PC screens would be most advantagious. This role will be working on multiple areas such as Live Chat, Company Website, Social Media so an ability to multi task is important

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